https://www.citadele.lv/en/support/online-banking-business

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https://www.citadele.lv/en/support/online-banking-business

ONLINE BANK FOR BUSINESSES

Manage the finances of your business easily and securely.

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Convenient management

See all your business accounts and balances in one place.

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Wide range of payment options

Make transfers and pay bills.

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List of payments

Prepare lists in your accounting system and upload them to the online bank.

Available actions

  • Make payments and create payment lists by inputting account numbers from countries worldwide.
  • Import payments from your accounting system (we support ISO and Fidavista). Upload as many payments as you wish into one file, and make from 50 to 500 transactions simultaneously, depending on your authorisation device.
  • Create account groups and see balances and turnover in a consolidated format.
  • Set authorisation categories for online banking determining access rights for each user.
  • Order business payment cards.
  • Apply for a microloan.
Log in

  • Pay online for goods and services from your business account.
  • If you have your own online store, set up our e-commerce tool and give customers the opportunity to pay for goods and services using the online bank or mobile app.
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This is a solution for an automated exchange of data between your company’s accounting system and the bank. This service is intended for the exchange of large amounts of financial data 24 hours a day. You don’t need any additional software, because Gateway is integrated into your accounting system. Gateway offers various benefits.

  • Freely define Gateway users and set their permissions for working with the company’s finances.
  • Make domestic and international credit transfers straight from the accounts system.
  • Convert currency.
  • Find out the status of your payments.
  • Get free account statements for the time period you select.
  • If necessary, several users can create one payment and confirm it through Citadele Gateway and the online bank.
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Digilink is a service for businesses which allows bank customers to authorise and verify their identity.

  • Simple, secure authorisation using the Citadele online bank.
  • Service charge: 30 EUR.

form-fill Diglink technical specifications

form-fill Instructions for creating a Digilink client certificate

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Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
How do I log on to the Citadele Online Bank with MobileSCAN?

When you go to the online bank, select MobileSCAN/Digipass 780.

To log on to the online bank, you must enter your username  and personal code or mobile phone number into the log in field. Afterwards, press Continue, and you will be forwarded to the next log in step.

 

In the next step you will see a QR code, and you will receive a push notification on your phone. When you click on this notification, the Citadele app will open on your phone. Complete authorisation using Face ID, finger print or PIN code. The code underneath the QR code will be filled in automatically.

 

If you have trouble connecting to the Online Bank, take a look here.
If you want to reactivate MobileSCAN, see the instructions here.

How do I make payments outside of the European Economic Area in any currency?

To make a payment in Euro to be sent outside of the European Economic Area (which includes the European Union member states, Iceland, Switzerland, Liechtenstein and Norway), go to Payments in the Online Bank and choose New Payment.

When you open a New Payment, the form is the same as for a SEPA payment. As soon as you enter the recipient’s bank account, which will be recognised as belonging to a bank outside of the European Economic Area, additional fields for adding the necessary information will appear.

To make the payment, you must complete all the requested fields. Compulsory fields are marked with an asterisk. Some fields have inbuilt control mechanisms, with incorrect details triggering a warning. In this case, check the information and make any corrections. Bear in mind that the information required to complete the payment may differ depending on the country to which the payment is being made.

 

 

Special requirements when making payments in specific currencies:

  • Payments in US Dollars (USD): the recipient’s address must be entered.
  • Payments to the United Arab Emirates: when making payments to this country, you must include a Purpose of Payment code comprised of 3 capital letters. This must be entered into the Payment Description field before writing the description. For example: TKT, Tickets. The Purpose of Payment code can be obtained from the recipient, and must be written in English. Without the Purpose of Payment code, the payment will be declined.
  • Payments to Canada: payments in any currency to Canadian bank accounts require the beneficiary’s address (street and city). The beneficiary’s address may be provided in the field Beneficiary Name of the payment order. If you are importing XML payment orders to the Internet Bank, please remember to provide the beneficiary’s address as well.

After you enter the payment information, you have to sign and complete the payment. Click “Next” and confirm the payment with your authorisation tool. You can always check the payment status under Payment History. If necessary, you can save the payment as a PDF in Payment History.

Information about payment fees you will find in Price list.

If you can not access the Online banking, eg wrong username, password, please take a look in flow Disruptions to access the Online banking.

See instruction, how to find out the payment limits for your authorization device (code card, code calculator or MobileSCAN).

How do I change my phone number (for contact and receiving SMS codes)?

To update your phone number, go to the Online Bank under Parameters > Contact Information.

Under Customer Information, check that your declared address is correct.

If your address has not changed, select No.
You can change your phone number under Mobile Phone.

You can also add a phone number for when you are abroad. Enter the country code and your phone number, and select Next.

Confirm your changes with your authorisation device: MobileSCAN, code card or GO3/calculator.
If you choose to only change your phone number, this will happen as soon as the changes are confirmed.
You can follow the progress of your request in the Online Bank under Document History.

If you cannot access the Online Bank because you have changed your phone number and do not have access to the old one, contact us by calling 67010000. Be ready to state your password so that we can identify you.

How do I log into the online bank using my code card?

When you open the online bank, select Code Card/Code Calculator.

To log into the online bank, you must enter your online banking username and password into the login fields. Then select Continue, and you will be forwarded to the second step.

The next step will be entering a code from your code card.

If you are logging in for the first time, or you are asked to change your online banking password due to it being in use for a long period of time, there will be a third step: entering a code you receive by SMS. For security purposes, your will have to enter an SMS code every 90 days.  
If you are unable to log into the online bank, for example, if you have an incorrect username or password, we suggest following the advice on Disruptions to access the Online banking.

How do I gain access to the Online Bank to manage my accounts?

If you do not yet have access to the Online Bank, you will have to visit your nearest branch, bringing a form of ID (passport or ID card). A branch employee will draw up an Online Bank agreement, while you will choose your own username and decide which authorisation tool to use - MobileSCAN, code calculator or code card. Sign up for a branch visit here.

If you cannot do this yourself, your authorised representative can come to the bank (with a notarised authorisation or an authorisation previously drawn up at the bank which states the right to open an Online Banking agreement in your name).

You don't have an account and access to the Online Bank. If you are willing to order new card and apply for Online bank access, you can do it remotely. Download Citadele app in your phone, choose an option "Become a customer" and fill application, receive ordered card by post and access to Online bank. See instruction how to become a customer without visiting a bank.

If you've had an access to Online bank before, or have used Citadele app successfully before, please take a look in flow "Disruptions to access the Online banking"

What are the most common problems when trying to connect to Citadele Online Banking with a GO3 / code card?

Login name blocked: Please note that if you enter the wrong password 5 times, your login name will be blocked for 5 minutes. And then you can try 5 more times. But it is better to immediately use the option to change the password remotely - press the "I forgot my password" button on the first Internet banking screen and follow the steps.

Device is locked: If you enter the wrong code from the code card or code (GO3) calculator, do not try to enter it more than 5 times, because then your device will be locked! You will need to call the bank to unlock it.

User not identified (Incorrect user name and/or password): Incorrect login name or password entered. You can find out the Login name of the Online Bank in the signed application "Confirmation of receipt of services" or in the Citadele mobile app, by clicking on the My profile icon, your login name will be indicated there. Check the username you entered - it is case sensitive and does not contain spaces. If the password is incorrect, use the option to change the password remotely - press the Forgot password button in the first view of the Online bank and follow the instructions.

If you do not receive an SMS with a code to connect to the Internet bank, check your phone settings to see if the bank phone number (29300300) is not in the list of blocked numbers. Also, if you have changed your phone number and have not notified the bank, please contact us and inform us of the new phone number.

If you changed your phone number and notified the bank by phone within the last 5 days, call the bank if you need a new password, because in this case it is not possible to reset it remotely.

If you cannot use a code card or GO3 / calculator. If the code card is blocked, lost or otherwise unusable, visit our branch (sign up for a branch visit here) with an identity document (passport or ID card), where you will be issued a new code card.
If your GO3 / calculator does not have a working battery or is lost - visit a branch (sign up for a branch visit here) with an identity document (passport or ID card) to get a new one. However, if you have blocked your GO3 / calculator by entering an incorrect code, contact us by calling 67010000.

Identification not permitted - your code card or code calculator has been blocked. Please contact the bank by calling (+371) 6701 0000 or visit your nearest branch (sign up for a branch visit here) to receive a new code card/code calculator. 

How do I generate an account statement?

You can prepare an account statement only in the online bank, so log into online banking and select the account whose statement you want to see from the first page.

After opening the account details, select the period for which you wish to see a statement. Select Show, and the statement for the period which interests you will open. 

On the lower right of the statement, you can select the format in which you want to save your account statement. 

Possible formats:
Excel (.xls)
Excel (.csv)
FiDAViSTA 1.1
PDF
FiDAViSTA 1.2
XML_ISO (camt.052)

After selecting a format, press Save.

If you want to find specific transactions, eg only incoming payments or by currency, payment status, see How do I find specific payments in the online bank.

If you can not access the Online banking, please take a look in flow Disruptions to access the Online banking.

If you do not have an Online banking, please visit the nearest branch. Commission for service you can see in Schedule of Fees and Charges Price list under category Other services > Commission fee for preparation of the documents or for processing and verification of the received document (e.g. attorneys).
 

More questions
How do I log on to the Citadele Online Bank with MobileSCAN?

When you go to the online bank, select MobileSCAN/Digipass 780.

To log on to the online bank, you must enter your username  and personal code or mobile phone number into the log in field. Afterwards, press Continue, and you will be forwarded to the next log in step.

 

In the next step you will see a QR code, and you will receive a push notification on your phone. When you click on this notification, the Citadele app will open on your phone. Complete authorisation using Face ID, finger print or PIN code. The code underneath the QR code will be filled in automatically.

 

If you have trouble connecting to the Online Bank, take a look here.
If you want to reactivate MobileSCAN, see the instructions here.

How do I make payments outside of the European Economic Area in any currency?

To make a payment in Euro to be sent outside of the European Economic Area (which includes the European Union member states, Iceland, Switzerland, Liechtenstein and Norway), go to Payments in the Online Bank and choose New Payment.

When you open a New Payment, the form is the same as for a SEPA payment. As soon as you enter the recipient’s bank account, which will be recognised as belonging to a bank outside of the European Economic Area, additional fields for adding the necessary information will appear.

To make the payment, you must complete all the requested fields. Compulsory fields are marked with an asterisk. Some fields have inbuilt control mechanisms, with incorrect details triggering a warning. In this case, check the information and make any corrections. Bear in mind that the information required to complete the payment may differ depending on the country to which the payment is being made.

 

 

Special requirements when making payments in specific currencies:

  • Payments in US Dollars (USD): the recipient’s address must be entered.
  • Payments to the United Arab Emirates: when making payments to this country, you must include a Purpose of Payment code comprised of 3 capital letters. This must be entered into the Payment Description field before writing the description. For example: TKT, Tickets. The Purpose of Payment code can be obtained from the recipient, and must be written in English. Without the Purpose of Payment code, the payment will be declined.
  • Payments to Canada: payments in any currency to Canadian bank accounts require the beneficiary’s address (street and city). The beneficiary’s address may be provided in the field Beneficiary Name of the payment order. If you are importing XML payment orders to the Internet Bank, please remember to provide the beneficiary’s address as well.

After you enter the payment information, you have to sign and complete the payment. Click “Next” and confirm the payment with your authorisation tool. You can always check the payment status under Payment History. If necessary, you can save the payment as a PDF in Payment History.

Information about payment fees you will find in Price list.

If you can not access the Online banking, eg wrong username, password, please take a look in flow Disruptions to access the Online banking.

See instruction, how to find out the payment limits for your authorization device (code card, code calculator or MobileSCAN).

How do I change my phone number (for contact and receiving SMS codes)?

To update your phone number, go to the Online Bank under Parameters > Contact Information.

Under Customer Information, check that your declared address is correct.

If your address has not changed, select No.
You can change your phone number under Mobile Phone.

You can also add a phone number for when you are abroad. Enter the country code and your phone number, and select Next.

Confirm your changes with your authorisation device: MobileSCAN, code card or GO3/calculator.
If you choose to only change your phone number, this will happen as soon as the changes are confirmed.
You can follow the progress of your request in the Online Bank under Document History.

If you cannot access the Online Bank because you have changed your phone number and do not have access to the old one, contact us by calling 67010000. Be ready to state your password so that we can identify you.

How do I log into the online bank using my code card?

When you open the online bank, select Code Card/Code Calculator.

To log into the online bank, you must enter your online banking username and password into the login fields. Then select Continue, and you will be forwarded to the second step.

The next step will be entering a code from your code card.

If you are logging in for the first time, or you are asked to change your online banking password due to it being in use for a long period of time, there will be a third step: entering a code you receive by SMS. For security purposes, your will have to enter an SMS code every 90 days.  
If you are unable to log into the online bank, for example, if you have an incorrect username or password, we suggest following the advice on Disruptions to access the Online banking.

How do I gain access to the Online Bank to manage my accounts?

If you do not yet have access to the Online Bank, you will have to visit your nearest branch, bringing a form of ID (passport or ID card). A branch employee will draw up an Online Bank agreement, while you will choose your own username and decide which authorisation tool to use - MobileSCAN, code calculator or code card. Sign up for a branch visit here.

If you cannot do this yourself, your authorised representative can come to the bank (with a notarised authorisation or an authorisation previously drawn up at the bank which states the right to open an Online Banking agreement in your name).

You don't have an account and access to the Online Bank. If you are willing to order new card and apply for Online bank access, you can do it remotely. Download Citadele app in your phone, choose an option "Become a customer" and fill application, receive ordered card by post and access to Online bank. See instruction how to become a customer without visiting a bank.

If you've had an access to Online bank before, or have used Citadele app successfully before, please take a look in flow "Disruptions to access the Online banking"

What are the most common problems when trying to connect to Citadele Online Banking with a GO3 / code card?

Login name blocked: Please note that if you enter the wrong password 5 times, your login name will be blocked for 5 minutes. And then you can try 5 more times. But it is better to immediately use the option to change the password remotely - press the "I forgot my password" button on the first Internet banking screen and follow the steps.

Device is locked: If you enter the wrong code from the code card or code (GO3) calculator, do not try to enter it more than 5 times, because then your device will be locked! You will need to call the bank to unlock it.

User not identified (Incorrect user name and/or password): Incorrect login name or password entered. You can find out the Login name of the Online Bank in the signed application "Confirmation of receipt of services" or in the Citadele mobile app, by clicking on the My profile icon, your login name will be indicated there. Check the username you entered - it is case sensitive and does not contain spaces. If the password is incorrect, use the option to change the password remotely - press the Forgot password button in the first view of the Online bank and follow the instructions.

If you do not receive an SMS with a code to connect to the Internet bank, check your phone settings to see if the bank phone number (29300300) is not in the list of blocked numbers. Also, if you have changed your phone number and have not notified the bank, please contact us and inform us of the new phone number.

If you changed your phone number and notified the bank by phone within the last 5 days, call the bank if you need a new password, because in this case it is not possible to reset it remotely.

If you cannot use a code card or GO3 / calculator. If the code card is blocked, lost or otherwise unusable, visit our branch (sign up for a branch visit here) with an identity document (passport or ID card), where you will be issued a new code card.
If your GO3 / calculator does not have a working battery or is lost - visit a branch (sign up for a branch visit here) with an identity document (passport or ID card) to get a new one. However, if you have blocked your GO3 / calculator by entering an incorrect code, contact us by calling 67010000.

Identification not permitted - your code card or code calculator has been blocked. Please contact the bank by calling (+371) 6701 0000 or visit your nearest branch (sign up for a branch visit here) to receive a new code card/code calculator. 

How do I generate an account statement?

You can prepare an account statement only in the online bank, so log into online banking and select the account whose statement you want to see from the first page.

After opening the account details, select the period for which you wish to see a statement. Select Show, and the statement for the period which interests you will open. 

On the lower right of the statement, you can select the format in which you want to save your account statement. 

Possible formats:
Excel (.xls)
Excel (.csv)
FiDAViSTA 1.1
PDF
FiDAViSTA 1.2
XML_ISO (camt.052)

After selecting a format, press Save.

If you want to find specific transactions, eg only incoming payments or by currency, payment status, see How do I find specific payments in the online bank.

If you can not access the Online banking, please take a look in flow Disruptions to access the Online banking.

If you do not have an Online banking, please visit the nearest branch. Commission for service you can see in Schedule of Fees and Charges Price list under category Other services > Commission fee for preparation of the documents or for processing and verification of the received document (e.g. attorneys).
 

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