MASTERCARD DEBIT CARD

To ensure that online shopping is secure, we use MasterCard® SecureCode™/Verified by Visa technologies which offer additional online identification of the card holder at the point of purchase, lowering the chance of scams in online stores. These technologies also offer money and data protection. 
The online store or retailer decides whether their website will use 3D secure technology. Retailers which take part in the SecureCode/Verified by Visa/SafeKey programme request the card-issuing bank to confirm the purchaser’s right to use the card. Meanwhile, the bank asks the person making the payment to enter a secret code known only to the bank and the legal card user. If the code is entered incorrectly, the payment is cancelled. Therefore, it is impossible to use a card belonging to someone else in an online store which is part of the SecureCode/Verified by Visa/SafeKey programme. 

You must first check that the online purchase option with card is activated. You can do this in the mobile app, in "Cards" section by selecting the entry "Online purchases" and activating it by sliding it to the right to light up in blue. If it is grayed out, it means that the option to make online purchases is not activated.

When paying for an online purchase, you must enter your card details. To confirm the payment, enter the following card details:

 – Name, Surname;
 – Card number; 
 – Card expiry date; 
 – CVV2/CVC2 - 3 numbers found on the back of the card. 

After entering this information, select Continue and, if the retailer uses 3D secure, as the next step you will automatically be asked for your Citadele online banking username and authorisation code in a specially-created and protected page with the Citadele logo. If the retailer does not have 3D secure, all you need is the card information; you will not have to log in to the online bank.

Enter the username (login) of Citadele Online Banking.
Remember that it is always written with uppercase letters. 

If you choose to confirm your payment with MobileSCAN/Digipass 780, your phone will automatically show information asking for your PIN code.

If you choose to confirm your payment with your Code Card/Code Calculator, you will need to enter the username and password you use for the Citadele online bank. 

Remember that your username is always written with uppercase letters. 

After pressing Continue, a window will open where you should enter a code from your code card and the 5-figure code you receive via text. 
 

To change your payment card PIN code, authorize in the app using MobileSCAN PIN, biometrics or code calculators. In the overview page, press on the card's icon at the top, select the card for which you wish to change the PIN and click on Change PIN code. 

Bear in mind that PIN changes can be done when using the MobileSCAN PIN, TouchID, FaceID, or code calculators to log in to the app, but not when using code cards.

Click Create new PIN

and enter your new PIN twice.

Confirm by entering your MobileSCAN PIN code.

You must then enter the card with the changed PIN code into any bank’s ATM (in Latvia or abroad, in any, where the card chip is read) and perform any operation, such as viewing your balance or withdrawing cash.

Your PIN code will only be confirmed once the card has been entered into an ATM.

If you don't have the Citadele mobile app yet, take a look here. Look here, if you have problems with accessing Mobile App. 

• After receiving your application, your card will be sent within 3 business days to the address you provided
• You will receive an envelope with your PIN code 2 days later (for security reasons, this is not sent in the same envelope as your new card). 

Once you receive your card, you must activate it. You should do this in the online bank or mobile app. Read more on how to activate your card at Card Activation.
Remember that you can create a new PIN code in the Citadele app without waiting for your PIN envelope.

If, however, you wish to use the PIN generated by the bank, you will find it in your PIN envelope (see image).

For greater convenience, we recommend using the Citadele app to adapt your card settings to your needs: contactless payments, online payments and card limits. More on the app’s functions here.
 

If your Card is stolen or lost, block it in Citadele mobile app or contact the bank by calling +371 6701 0000. Citadele cards can also be blocked temporarily, which means that you will be able to unlock it if the card is found and hasn't been in the hands of other people.

1. Make a transfer from another account. The easiest way to find out your account number is in the Citadele mobile app.
2. Use the deposit function at a Citadele ATM. You can find your closest ATM with the ATM map in the Citadele app, or by clicking here.