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We are gradually simplifying the rules to ensure they are easy to understand for everyone and compliant with the requirements of the Goods and Services Accessibility Law.

Terms and conditions for business customers

General

General Terms of Business Citadele Terms and Conditions for issuing and serving the Client’s Package (in Latvian) Terms of Opening and Servicing of a Settlement Account Terms of registration and maintenance of the service plan (in Latvian)

General Terms & Conditions for Issuance of Bank Guarantees General Terms and Conditions for Issuance of Letters of Credit General Terms and Conditions of Factoring agreement

Savings

Regulations of Acceptance and Servicing of the Term Deposit Conditions for Opening and Maintenance of a Savings Account

Terms of Opening and Maintenance a 3D Savings Account

Electronic services

Terms of Use and Service of Citadele Online Banking with Authorisation Categories Terms of Use and Service of Citadele Online Banking Terms of Regular Payment of Invoices Terms of the order for regular payments of fixed amount

Terms of the order for maintenance of the maximum account balance Terms of the order for maintenance of the minimum account balance Terms of Use and Servicing of Citadele SMS bank Terms of the order for regular payments of the minimum deposit amount

Payment Cards

Terms of Use and Servicing of the Card

Accepting Payment Cards

Payment Card checking procedure Payment Card Acceptance Regulations Payment Card Acceptance Regulations, using self-service Card Acceptance Device

Terms of the Acceptance of the Cards and processing of the Transactions Card Acceptance Device (POS terminal) Rental Regulations

Ecommerce - Acceptance of online payments

Terms of Use of Acceptance of online payments with payment cards and the KLIX solution Multilink Terms of Service

Lending

Loan Agreement Part 2 General Provisions (signed agreements from 20.02.2023.) Loan Agreement Part 2 General Provisions (signed agreements till 20.02.2023.)

Overdraft agreement (the agreement) part 2 general provisions Credit line agreement (the agreement) part 2 general provisions

Terms for financial instruments accounts and transactions

Terms Of Financial Instruments Accounts And Transactions Terms Of Financial Instruments Accounts And Transactions (for portfolios managed by CBL AM)

Terms Of Financial Instruments Accounts And Transactions. Was effective from 11.11.2021. Terms Of Financial Instruments Accounts And Transactions. Was effective from 04.01.2019. Terms Of Financial Instruments Accounts And Transactions. Was effective from 03.01.2018.

Others

Terms of Use of Priority Pass service Terms for Safe Box Rent Terms of Use and Servicing of Citadele Business Portal Client's questionnaire - Explanations/ Definitions

Ownership and control structure information - Explanations/ Definitions Citadele Terms Against Prohibited Conduct SIA "Citadele Leasing" Leasing Portal Terms of Use