https://www.citadele.lv/en/support/authorisation

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https://www.citadele.lv/en/support/authorisation

Authentication and payment confirmation methods

Pay for services and confirm transactions in the way that is most convenient for you.

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icon

MobileSCAN

Choose if your smartphone is always with you.

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Code calculators

Use if you don’t have a smart device.

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Code card

Stick with the classics if that’s what you enjoy.

MobileSCAN - for smart device users

  • Log in to the Citadele mobile app or online bank and confirm payments using your five-digit MobileSCAN code, Face ID or fingerprint.
  • With one touch, log in to different online services, including latvija.lv and others.
  • Payment limit up to 250 000 EUR available.
  • Activate and use MobileSCAN for free.
  • Works on smartphones and tablets from iOS 15 and up on Apple or 7.0 and up for Android.
Activation instructions
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Code calculators and card


  • Digipass 780 uses a unique colourful code (similar to MobileSCAN).
  • When you scan this code, you will see all the details of the transaction on the screen, which you can confirm instantly with your PIN code.
  • Payment limit: 10 million EUR per day.
  • Digipass 780 costs 35 EUR to obtain.
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  • With the press of a button, it displays a unique six-digit code valid for almost a minute.
  • In certain cases stipulated by the bank, you will have to enter a five-digit confirmation code alongside the calculator code - this will arrive by SMS to the user’s phone number.
  • Payment limit: 60 000 EUR per day.
  • Costs 12 EUR to obtain or exchange.
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The code card tool complies with all necessary security standards.

  • Use if you cannot access the internet on your phone.
  • Use alongside an additional security code received by SMS (the SMS is sent in certain cases as decided by the bank).
  • Payment limit: 3000 EUR per day.
  • The code card can be obtained and used for free.
Payments with an SMS code
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Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
How do I obtain a MobileSCAN license?

1. Enter the Citadele online bank.

2. On the left-hand side, open Mobile Services. Bear in mind that this is only available if you are the account holder.

3. Read the information displayed and click Activate MobileSCAN.

4. In the mobile device for which you wish to activate MobileSCAN, open the Citadele app and click MobileSCAN.

5. You will open a screen from which you can begin activating MobileSCAN.

6. In the online bank, click Scan Code.

 

 

7. In the app, click Activate, and your camera will open, which you can use to scan the colourful code in the online bank.

8. Choose a 5-figure PIN code which you will use to log onto the the online bank or app, and enter it into your mobile device.
Enter your PIN again.

9. The screen of your device will show an activation code.

10. Enter this code into the online bank in the MobileSCAN activation code field, and press Continue.

11. You will receive an SMS (if you use Digipass GO3 or a code card) with a number code.

12. Enter this code and the requested code from your code card or GO3 code in the online bank.

13. Click Complete, and MobileSCAN is activated!

If you already have a MobileSCAN licence, reactivate it in the mobile application or online banking.

MobileSCAN limits can be increased only in branch offices, except if the device is unsafe.

More about MobileSCAN
Transaction limits

How can I increase my MobileSCAN limits without visiting a branch in person?

For us to consider increasing your MobileSCAN limits remotely, there are two things you must do: 

1. Submit an application. 
To do this, log in to the full version of online banking (through our website), and under Correspondence with Bank select Order to Bank.

Fill in the following sections: 

  • Topic: Increasing MobileSCAN limits
  • Account number for authorisation: select any of your accounts from the list
  • Order text: Fill in the text using this template: Please remotely increase my MobileSCAN limits, because … (describe the reason) 

Select Next and sign the order using a code from your authorisation device. 
You can check whether it has been successfully submitted to the bank in your Order History; you will see a “P” next to your order, which means that your application is being processed. 

2. Call the bank at 67010000 and inform the operator that you have submitted an application to increase your MobileSCAN limit.

Be ready to identify yourself over the phone. 

How do I change my MobileSCAN 5-digit PIN code?

Log on to the Citadele app using MobileSCAN. Go to More > Settings > Change PIN code. 

Follow the instructions that appear in the app 

1. Enter your existing MobileSCAN code.
2. Enter your new MobileSCAN code. 
3. Enter your new MobileSCAN code again.

Your MobileSCAN code has been changed. 
 

If you get error "Something went wrong" when entering your MobileSCAN code, you will need to delete and reinstall the application from the AppStore and reactivate MobileSCAN. See here, How do you reactivate MobileSCAN in the app if I have previously already used MobileSCAN?

Note that the transaction limits for MobileSCAN activated in this way will be EUR 3,000. You may also find the following information useful - How can I increase my MobileSCAN limits without visiting a branch in person?

Can't use a code card or GO3 / calculator

If the code card is blocked, lost or otherwise unusable, visit our branch with an identity document (passport or ID card), where you will be issued a new code card.
If your GO3 / calculator does not have a working battery or is lost - visit a branch with an identity document (passport or ID card) to get a new one. However, if you have blocked your GO3 / calculator by entering an incorrect code, contact us by calling 67010000.

Services in branch by appoinment only, sign up for a branch visit here.

What if I didn't receive any authorisation texts?

We will send you an authorisation text immediately after completing an operation which requires confirmation using an additional code. Sometimes, text messages may be delayed for reasons outside of our control (insufficient mobile coverage, network capacity, etc.). If you do not receive the message within one minute, you can request a new one (up to three times). If, however, you do not receive any of the messages, the issue is most likely linked with mobile network services or the phone itself. In this case, please contact us by phone on +371 6701 0000.

What is MobileSCAN?

MobileSCAN is an authorisation device that is integrated into Citadele mobile application to conveniently and safely connect to online banking or mobile application, confirm payments and sign documents.

  • It will always be at hand with your phone. MobileSCAN is unrivalled for connecting to Citadele mobile application or online banking to confirm payments.
  • Authorize it with a 5-digit MobileSCAN code, FaceID or a fingerprint.
  • MobileSCAN is free of charge to connect and use.
  • When attempting to sign into various service websites (latvija.lv and others) with your online banking, MobileSCAN connection will let you do it unbelievably easy - just one tap.
  • Increase your payment limits at a Citadele branch office or connect MobileSCAN with a code calculator.
  • MobileSCAN works with all modern smartphones and tablets (Apple iOS version 15 and later and Android version 6.0 and later).

To activate and use MobileSCAN daily it is necessary to download Citadele mobile application on your mobile device from Apple Store (iOS) or Google play (Android) and activate MobileSCAN in your online banking or any Citadele branch office throughout Latvia.

What is necessary to activate MobileSCAN?

You need a mobile device (smartphone or tablet) with:

  • OS Android (5.0 or later) or iOS (13 or later)
  • Citadele mobile application
  • Turned on camera
  • Ability to connect to the internet (WiFi or mobile internet) for first time MobileSCAN activation.

You can activate MobileSCAN in your online banking (in “Mobile Services”). If you can’t find this section, you can receive a MobileSCAN activation licence in any Citadele branch office throughout Latvia.

If you are not bank’s client yet, you can become one in Citadele mobile application and automatically receive a MobileSCAN licence.

How do I check my MobileSCAN payment limits in the mobile app with iOS phone?

Open the app and select MobileSCAN. 

Select the settings icon in the upper right corner. 

To view your MobileSCAN authorisation tool limits on this device, select the device name. 
If you wish to view MobileSCAN limits for your other devices, select View Other Devices. 

Under Payment Limits, select Log In. 

Enter your 5-figure MobileSCAN PIN code or use biometrics: TouchID (fingerprint) or FaceID (facial recognition).

Under Payment Limits, you will see the single-transaction and one-day limit for your chosen MobileSCAN device. 
If you do not see this function in your app, ensure that you have updated your device software to the latest-possible version. 

How do I check my MobileSCAN payment limits in the mobile app with Android phone?

Open the app and select MobileSCAN. 

Select the settings icon in the upper right corner. 

To view your MobileSCAN authorisation tool limits on this device, select the device name. 
If you wish to view MobileSCAN limits for your other devices, select View Other Devices. 

Under Payment Limits, select Log In.

Enter your 5-figure MobileSCAN PIN code or use biometrics: TouchID (fingerprint) or FaceID (facial recognition).

Under Payment Limits, you will see the single-transaction and one-day limit for your chosen MobileSCAN device. 
If you do not see this function in your app, ensure that you have updated your device software to the latest-possible version. 

What are MobileSCAN payment limits?

  Single payment limit Daily payment limit Several payments confirmation limit sum
Full limit if mobile device is safe 100 000 250 000 250 000
If mobile device is unsafe 1000 2000 2000
If MobileSCAN was activated in online banking with a code card 1000 2000 2000
If MobileSCAN was activated in online banking with Digipass GO3 21 500 71 200 71 200
If MobileSCAN was activated by SMS through the application 1000 2000 2000
If MobileSCAN was activated in online banking with another MobileSCAN, which had full limits 100 000 250 000 250 000
TouchID or FaceID limits, if MobileSCAN has full or GO3 limits 10 000 20 000 20 000
TouchID or FaceID limits, if MobileSCAN does not have full or GO3 limits 1000 2000 2000

MobileSCAN limits can be increased only in bank’s branches.

Note that the limits for single payments in mobile application is 10 000 Euros.

What do I do if I change my mobile device and MobileSCAN does not work anymore?

When you change your mobile device, you need to re-download Citadele mobile application and reactivate MobileSCAN in online banking, mobile application or any Citadele branch office.

Where can I find out what mobile number is registered to me at the bank?

You can find out through the online bank at Parameters > Contact Information or Parameters > Questionnaire in the field Mobile phone > Phone number. Please bear in mind that, if you are the representative of a legal person, you can find out and, if necessary, change your registered phone number by calling us at +371 6701 0000, by visiting a Citadele branch, or by writing a free-form request in Online bank, at Contact the banksection.

How much does MobileSCAN cost?

MobileSCAN activation and usage starting from 10.04.2017 is free of charge according to the bank’s pricelist.

How can I find out what mobile phone number is registered with the Bank?

Private customers may find this information in Online Banking, in the field Mobile Phone > Phone Number in the section Parameters > Contact Details, or in the field Mobile Phone > Phone Number in the section Parameters > Basic Client Profile.  You may also find it out by calling at +371 6701 0000 or by visiting the nearest Citadele branch.

Can MobileSCAN be disconnected?

Yes, MobileSCAN can be disconnected in four ways:

  • In mobile application go to More, then Settings and press Unpair
  • Got to Mobile Services in online banking and disconnect the necessary device
  • Call Client Support Centre (+371) 6701 0000 and ask to block MobileSCAN
  • On the home screen of the mobile application press MobileSCAN and then Disable in the upper corner

Note that to start using MobileSCAN again, MobileSCAN must be reactivated. This can be done in your online banking, mobile application or by visiting Citadele branch office with a valid personal identification document, your mobile device and, if possible, previously received MobileSCAN licence.

What should I do if my mobile phone is lost /given to somebody else, or I don’t use the number anymore?

If you lose your mobile phone or have changed your mobile phone number, please immediately notify the Bank by calling at +371 6701 0000 or by visiting the nearest Citadele branch.

What are unsafe devices?

Citadele mobile application performs a security level check when activating MobileSCAN. The security level may be affected by device manufacturer, actions performed with the device, downloaded applications and many other factors.

The security level of the mobile device can be viewed in online banking section Mobile Services. If an orange circle appears next to the device, the devices is unsafe. If it is green, then the device is safe.

The safety level of the mobile device can also be viewed in the home screen of the mobile application (before signing in), by pressing the button MobileSCAN (a notice will appear “Your device is potentially unsafe”) or by pressing the button Purchases with Phone (a notice will appear “Your device is unsafe”).

MobileSCAN payment limits with an unsafe device are 3000 Euros for single payments and 3000 Euros per day. These limits apply also to payments made with Touch ID or Face ID.

Payment limits

Can I use MobileSCAN together with another authorisation device?

Yes, MobileSCAN can be used alongside other authorisation devices.

During one online banking session you can use only one type of authorisation device.

What to do if MobileSCAN activation licence can’t be scanned?

This problem is only present if MobileSCAN is activated in a branch office or Client Support Centre. This problem has not been observed in online banking.

To solve this problem, turn the licence toward light so that the licence’s color-code is illuminated as much as possible. You can also use a desk lamp or another phone’s flashlight or flash.

Why use MobileSCAN?

You don’t need to look for your code card or code calculator when connecting to online banking from a PC - a mobile device is enough. When connecting to Citadele mobile application, confirmation of connection and payments can now be done only with MobileSCAN PIN code.

If your mobile device is equipped with fingerprint (Touch ID) or Face ID functionality, you can use it instead of MobileSCAN PIN code to perform the necessary actions in online banking or mobile application even faster and more conveniently.

More questions
How do I obtain a MobileSCAN license?

1. Enter the Citadele online bank.

2. On the left-hand side, open Mobile Services. Bear in mind that this is only available if you are the account holder.

3. Read the information displayed and click Activate MobileSCAN.

4. In the mobile device for which you wish to activate MobileSCAN, open the Citadele app and click MobileSCAN.

5. You will open a screen from which you can begin activating MobileSCAN.

6. In the online bank, click Scan Code.

 

 

7. In the app, click Activate, and your camera will open, which you can use to scan the colourful code in the online bank.

8. Choose a 5-figure PIN code which you will use to log onto the the online bank or app, and enter it into your mobile device.
Enter your PIN again.

9. The screen of your device will show an activation code.

10. Enter this code into the online bank in the MobileSCAN activation code field, and press Continue.

11. You will receive an SMS (if you use Digipass GO3 or a code card) with a number code.

12. Enter this code and the requested code from your code card or GO3 code in the online bank.

13. Click Complete, and MobileSCAN is activated!

If you already have a MobileSCAN licence, reactivate it in the mobile application or online banking.

MobileSCAN limits can be increased only in branch offices, except if the device is unsafe.

More about MobileSCAN
Transaction limits

How can I increase my MobileSCAN limits without visiting a branch in person?

For us to consider increasing your MobileSCAN limits remotely, there are two things you must do: 

1. Submit an application. 
To do this, log in to the full version of online banking (through our website), and under Correspondence with Bank select Order to Bank.

Fill in the following sections: 

  • Topic: Increasing MobileSCAN limits
  • Account number for authorisation: select any of your accounts from the list
  • Order text: Fill in the text using this template: Please remotely increase my MobileSCAN limits, because … (describe the reason) 

Select Next and sign the order using a code from your authorisation device. 
You can check whether it has been successfully submitted to the bank in your Order History; you will see a “P” next to your order, which means that your application is being processed. 

2. Call the bank at 67010000 and inform the operator that you have submitted an application to increase your MobileSCAN limit.

Be ready to identify yourself over the phone. 

How do I change my MobileSCAN 5-digit PIN code?

Log on to the Citadele app using MobileSCAN. Go to More > Settings > Change PIN code. 

Follow the instructions that appear in the app 

1. Enter your existing MobileSCAN code.
2. Enter your new MobileSCAN code. 
3. Enter your new MobileSCAN code again.

Your MobileSCAN code has been changed. 
 

If you get error "Something went wrong" when entering your MobileSCAN code, you will need to delete and reinstall the application from the AppStore and reactivate MobileSCAN. See here, How do you reactivate MobileSCAN in the app if I have previously already used MobileSCAN?

Note that the transaction limits for MobileSCAN activated in this way will be EUR 3,000. You may also find the following information useful - How can I increase my MobileSCAN limits without visiting a branch in person?

Can't use a code card or GO3 / calculator

If the code card is blocked, lost or otherwise unusable, visit our branch with an identity document (passport or ID card), where you will be issued a new code card.
If your GO3 / calculator does not have a working battery or is lost - visit a branch with an identity document (passport or ID card) to get a new one. However, if you have blocked your GO3 / calculator by entering an incorrect code, contact us by calling 67010000.

Services in branch by appoinment only, sign up for a branch visit here.

What if I didn't receive any authorisation texts?

We will send you an authorisation text immediately after completing an operation which requires confirmation using an additional code. Sometimes, text messages may be delayed for reasons outside of our control (insufficient mobile coverage, network capacity, etc.). If you do not receive the message within one minute, you can request a new one (up to three times). If, however, you do not receive any of the messages, the issue is most likely linked with mobile network services or the phone itself. In this case, please contact us by phone on +371 6701 0000.

What is MobileSCAN?

MobileSCAN is an authorisation device that is integrated into Citadele mobile application to conveniently and safely connect to online banking or mobile application, confirm payments and sign documents.

  • It will always be at hand with your phone. MobileSCAN is unrivalled for connecting to Citadele mobile application or online banking to confirm payments.
  • Authorize it with a 5-digit MobileSCAN code, FaceID or a fingerprint.
  • MobileSCAN is free of charge to connect and use.
  • When attempting to sign into various service websites (latvija.lv and others) with your online banking, MobileSCAN connection will let you do it unbelievably easy - just one tap.
  • Increase your payment limits at a Citadele branch office or connect MobileSCAN with a code calculator.
  • MobileSCAN works with all modern smartphones and tablets (Apple iOS version 15 and later and Android version 6.0 and later).

To activate and use MobileSCAN daily it is necessary to download Citadele mobile application on your mobile device from Apple Store (iOS) or Google play (Android) and activate MobileSCAN in your online banking or any Citadele branch office throughout Latvia.

What is necessary to activate MobileSCAN?

You need a mobile device (smartphone or tablet) with:

  • OS Android (5.0 or later) or iOS (13 or later)
  • Citadele mobile application
  • Turned on camera
  • Ability to connect to the internet (WiFi or mobile internet) for first time MobileSCAN activation.

You can activate MobileSCAN in your online banking (in “Mobile Services”). If you can’t find this section, you can receive a MobileSCAN activation licence in any Citadele branch office throughout Latvia.

If you are not bank’s client yet, you can become one in Citadele mobile application and automatically receive a MobileSCAN licence.

How do I check my MobileSCAN payment limits in the mobile app with iOS phone?

Open the app and select MobileSCAN. 

Select the settings icon in the upper right corner. 

To view your MobileSCAN authorisation tool limits on this device, select the device name. 
If you wish to view MobileSCAN limits for your other devices, select View Other Devices. 

Under Payment Limits, select Log In. 

Enter your 5-figure MobileSCAN PIN code or use biometrics: TouchID (fingerprint) or FaceID (facial recognition).

Under Payment Limits, you will see the single-transaction and one-day limit for your chosen MobileSCAN device. 
If you do not see this function in your app, ensure that you have updated your device software to the latest-possible version. 

How do I check my MobileSCAN payment limits in the mobile app with Android phone?

Open the app and select MobileSCAN. 

Select the settings icon in the upper right corner. 

To view your MobileSCAN authorisation tool limits on this device, select the device name. 
If you wish to view MobileSCAN limits for your other devices, select View Other Devices. 

Under Payment Limits, select Log In.

Enter your 5-figure MobileSCAN PIN code or use biometrics: TouchID (fingerprint) or FaceID (facial recognition).

Under Payment Limits, you will see the single-transaction and one-day limit for your chosen MobileSCAN device. 
If you do not see this function in your app, ensure that you have updated your device software to the latest-possible version. 

What are MobileSCAN payment limits?

  Single payment limit Daily payment limit Several payments confirmation limit sum
Full limit if mobile device is safe 100 000 250 000 250 000
If mobile device is unsafe 1000 2000 2000
If MobileSCAN was activated in online banking with a code card 1000 2000 2000
If MobileSCAN was activated in online banking with Digipass GO3 21 500 71 200 71 200
If MobileSCAN was activated by SMS through the application 1000 2000 2000
If MobileSCAN was activated in online banking with another MobileSCAN, which had full limits 100 000 250 000 250 000
TouchID or FaceID limits, if MobileSCAN has full or GO3 limits 10 000 20 000 20 000
TouchID or FaceID limits, if MobileSCAN does not have full or GO3 limits 1000 2000 2000

MobileSCAN limits can be increased only in bank’s branches.

Note that the limits for single payments in mobile application is 10 000 Euros.

What do I do if I change my mobile device and MobileSCAN does not work anymore?

When you change your mobile device, you need to re-download Citadele mobile application and reactivate MobileSCAN in online banking, mobile application or any Citadele branch office.

Where can I find out what mobile number is registered to me at the bank?

You can find out through the online bank at Parameters > Contact Information or Parameters > Questionnaire in the field Mobile phone > Phone number. Please bear in mind that, if you are the representative of a legal person, you can find out and, if necessary, change your registered phone number by calling us at +371 6701 0000, by visiting a Citadele branch, or by writing a free-form request in Online bank, at Contact the banksection.

How much does MobileSCAN cost?

MobileSCAN activation and usage starting from 10.04.2017 is free of charge according to the bank’s pricelist.

How can I find out what mobile phone number is registered with the Bank?

Private customers may find this information in Online Banking, in the field Mobile Phone > Phone Number in the section Parameters > Contact Details, or in the field Mobile Phone > Phone Number in the section Parameters > Basic Client Profile.  You may also find it out by calling at +371 6701 0000 or by visiting the nearest Citadele branch.

Can MobileSCAN be disconnected?

Yes, MobileSCAN can be disconnected in four ways:

  • In mobile application go to More, then Settings and press Unpair
  • Got to Mobile Services in online banking and disconnect the necessary device
  • Call Client Support Centre (+371) 6701 0000 and ask to block MobileSCAN
  • On the home screen of the mobile application press MobileSCAN and then Disable in the upper corner

Note that to start using MobileSCAN again, MobileSCAN must be reactivated. This can be done in your online banking, mobile application or by visiting Citadele branch office with a valid personal identification document, your mobile device and, if possible, previously received MobileSCAN licence.

What should I do if my mobile phone is lost /given to somebody else, or I don’t use the number anymore?

If you lose your mobile phone or have changed your mobile phone number, please immediately notify the Bank by calling at +371 6701 0000 or by visiting the nearest Citadele branch.

What are unsafe devices?

Citadele mobile application performs a security level check when activating MobileSCAN. The security level may be affected by device manufacturer, actions performed with the device, downloaded applications and many other factors.

The security level of the mobile device can be viewed in online banking section Mobile Services. If an orange circle appears next to the device, the devices is unsafe. If it is green, then the device is safe.

The safety level of the mobile device can also be viewed in the home screen of the mobile application (before signing in), by pressing the button MobileSCAN (a notice will appear “Your device is potentially unsafe”) or by pressing the button Purchases with Phone (a notice will appear “Your device is unsafe”).

MobileSCAN payment limits with an unsafe device are 3000 Euros for single payments and 3000 Euros per day. These limits apply also to payments made with Touch ID or Face ID.

Payment limits

Can I use MobileSCAN together with another authorisation device?

Yes, MobileSCAN can be used alongside other authorisation devices.

During one online banking session you can use only one type of authorisation device.

What to do if MobileSCAN activation licence can’t be scanned?

This problem is only present if MobileSCAN is activated in a branch office or Client Support Centre. This problem has not been observed in online banking.

To solve this problem, turn the licence toward light so that the licence’s color-code is illuminated as much as possible. You can also use a desk lamp or another phone’s flashlight or flash.

Why use MobileSCAN?

You don’t need to look for your code card or code calculator when connecting to online banking from a PC - a mobile device is enough. When connecting to Citadele mobile application, confirmation of connection and payments can now be done only with MobileSCAN PIN code.

If your mobile device is equipped with fingerprint (Touch ID) or Face ID functionality, you can use it instead of MobileSCAN PIN code to perform the necessary actions in online banking or mobile application even faster and more conveniently.

More opportunities

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Mobile app

Use the bank’s services at a time and place convenient to you. Confirm payments using your face or fingerprint.
Learn more
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Online bank

A convenient and secure method of managing your finances, applying for various loans or signing agreements for your chosen products.
Learn more
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X cards

Free money transfers within Europe and free cash withdrawals from ATMs worldwide. X REWARDS prizes and discounts.
Learn more
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Payment accessories

Choose your contactless payment method: ring, wristband or sticker.
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Loan offer

Find out how much you can borrow within just a few minutes.
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