Branches operate by appointment and on a drop-in basis


To serve our customers efficiently, we primarily offer services by prior appointment. If necessary, we will also resolve situations and offer services on a drop-in basis.

  • For services which require more processing time (such as inheritance matters, account opening for legal entities, or operations by an authorised proxy), please make an appointment.
  • Some services, such as instant card creation (replacement), are only available in certain branches - Citadele Branch, Spice Home, Liepaja and Daugavpils. If these services are available at a branch, then you will see them in the menu.
  • Cash transactions in EUR currency are only available at the Citadele Branch, by appointment made at least one business day in advance.
  • If you make a reservation from outside of Latvia, or your phone or computer is in a different time zone, please pay attention to your booking time zone. You must select your reservation in the Riga time zone (UTC+02:00).

Choose branch and apply online

Branch office "Citadele", Republikas square 2a, Rīga
Сustomer service center "Akropole Rīga", Latgales str. 257, Rīga (F entrance)
Сustomer service center "Alfa", Brīvības alley 372, Rīga
Сustomer service center "Domina", Ieriķu street 3, Rīga 
Сustomer service center "Spice Home", Jaunmoku street 13, Rīga
Branch "Daugavpils", Rīgas street 34, Daugavpils
Branch "Jelgava", Mātera street 23/25, Jelgava
Branch "Liepāja", Radio street 19-1N, Liepāja
Branch "Ogre", Rīgas iela 23, Ogre
Branch "Rēzekne", Galdnieku iela 8, Rēzekne
Branch "Valmiera", Diakonāta street 6, Valmiera