ONLINE BANK FOR BUSINESSES

When you open the online bank, select Code Card/Code Calculator.

To log into the online bank, you must enter your online banking username and password into the login fields. Then select Continue, and you will be forwarded to the second step.

The next step will be entering a code from your code card.

If you are logging in for the first time, or you are asked to change your online banking password due to it being in use for a long period of time, there will be a third step: entering a code you receive by SMS. For security purposes, your will have to enter an SMS code every 90 days.  
If you are unable to log into the online bank, for example, if you have an incorrect username or password, we suggest following the advice on Disruptions to access the Online banking.

When you go to the online bank, select MobileSCAN/Digipass 780.

To log on to the online bank, you must enter your username  and personal code or mobile phone number into the log in field. Afterwards, press Continue, and you will be forwarded to the next log in step.

In the next step you will see a QR code, and you will receive a push notification on your phone. When you click on this notification, the Citadele app will open on your phone. Complete authorisation using Face ID, finger print or PIN code. The code underneath the QR code will be filled in automatically.

If you have trouble connecting to the Online Bank, take a look here.
If you want to reactivate MobileSCAN, see the instructions here.

To make a payment in Euro to be sent outside of the European Economic Area (which includes the European Union member states, Iceland, Switzerland, Liechtenstein and Norway), go to Payments in the Online Bank and choose New Payment.

When you open a New Payment, the form is the same as for a SEPA payment. As soon as you enter the recipient’s bank account, which will be recognised as belonging to a bank outside of the European Economic Area, additional fields for adding the necessary information will appear.

To make the payment, you must complete all the requested fields. Compulsory fields are marked with an asterisk. Some fields have inbuilt control mechanisms, with incorrect details triggering a warning. In this case, check the information and make any corrections. Bear in mind that the information required to complete the payment may differ depending on the country to which the payment is being made.

Special requirements when making payments in specific currencies:

• Payments in US Dollars (USD): the recipient’s address must be entered.
• Payments to the United Arab Emirates: when making payments to this country, you must include a Purpose of Payment code comprised of 3 capital letters. This must be entered into the Payment Description field before writing the description. For example: TKT, Tickets. The Purpose of Payment code can be obtained from the recipient, and must be written in English. Without the Purpose of Payment code, the payment will be declined.
• Payments to Canada: payments in any currency to Canadian bank accounts require the beneficiary’s address (street and city). The beneficiary’s address may be provided in the field Beneficiary Name of the payment order. If you are importing XML payment orders to the Internet Bank, please remember to provide the beneficiary’s address as well.

After you enter the payment information, you have to sign and complete the payment. Click “Next” and confirm the payment with your authorisation tool. You can always check the payment status under Payment History. If necessary, you can save the payment as a PDF in Payment History.

Information about payment fees you will find in Price list.

If you can not access the Online banking, eg wrong username, password, please take a look in flow Disruptions to access the Online banking.

See instruction, how to find out the payment limits for your authorization device (code card, code calculator or MobileSCAN).

To update your phone number, go to the Online Bank under Parameters > Contact Information.

Under Customer Information, check that your declared address is correct.

If your address has not changed, select No.
You can change your phone number under Mobile Phone.

You can also add a phone number for when you are abroad. Enter the country code and your phone number, and select Next.

Confirm your changes with your authorisation device: MobileSCAN, code card or GO3/calculator.
If you choose to only change your phone number, this will happen as soon as the changes are confirmed.
You can follow the progress of your request in the Online Bank under Document History.

If you cannot access the Online Bank because you have changed your phone number and do not have access to the old one, contact us by calling +371 6701 0000. Be ready to state your password so that we can identify you.

• Login name blocked
• Device is locked
• User not identifiednbsp;(Incorrect user name and/or password)&
• Do not receive SMS with a code
• Not able to use code card or GO3/calculator
• Identification not permitted

Login name blocked: Please note that if you enter the wrong password 5 times, your login name will be blocked for 5 minutes. And then you can try 5 more times. But it is better to immediately use the option to change the password remotely - press the "I forgot my password" button on the first Internet banking screen and follow the steps.

Device is locked: If you enter the wrong code from the code card or code (GO3) calculator, do not try to enter it more than 5 times, because then your device will be locked! You will need to call the bank to unlock it.

User not identified (Incorrect user name and/or password): Incorrect login name or password entered. You can find out the Login name of the Online Bank in the signed application "Confirmation of receipt of services" or in the Citadele mobile app, by clicking on the My profile icon, your login name will be indicated there. Check the username you entered - it is case sensitive and does not contain spaces. If the password is incorrect, use the option to change the password remotely - press the Forgot password button in the first view of the Online bank and follow the instructions.

If you do not receive an SMS with a code to connect to the Internet bank, check your phone settings to see if the bank phone number +371 2930 0300 is not in the list of blocked numbers. Also, if you have changed your phone number and have not notified the bank, please contact us and inform us of the new phone number.

If you changed your phone number and notified the bank by phone within the last 5 days, call the bank if you need a new password, because in this case it is not possible to reset it remotely.

If you cannot use a code card or GO3 / calculator. If the code card is blocked, lost or otherwise unusable, visit our branch (sign up for a branch visit here) with an identity document (passport or ID card), where you will be issued a new code card.
If your GO3 / calculator does not have a working battery or is lost - visit a branch (sign up for a branch visit here) with an identity document (passport or ID card) to get a new one. However, if you have blocked your GO3 / calculator by entering an incorrect code, contact us by calling +371 6701 0000.

Identification not permitted - your code card or code calculator has been blocked. Please contact the bank by calling +371 6701 0000 or visit your nearest branch (sign up for a branch visit here) to receive a new code card/code calculator. 

If you do not yet have access to the Online Bank, you will have to visit your nearest branch, bringing a form of ID (passport or ID card). A branch employee will draw up an Online Bank agreement, while you will choose your own username and decide which authorisation tool to use - MobileSCAN, code calculator or eParaksts mobile. Sign up for a branch visit here.

If you cannot do this yourself, your authorised representative can come to the bank (with a notarised authorisation or an authorisation previously drawn up at the bank which states the right to open an Online Banking agreement in your name).

You don't have an account and access to the Online Bank. You can order new card and apply for Online bank access remotely. Download Citadele app on your phone, choose an option "Become a customer" and fill application, receive ordered card by post within 3-5 business days and access to Online bank. See instruction how to become a customer without visiting a bank.

If you've had an access to Online bank before, or have used Citadele app successfully before, please take a look in flow "Disruptions to access the Online banking"

You can prepare an account statement only in the online bank, so log into online banking and select the account whose statement you want to see from the first page.

After opening the account details, select the period for which you wish to see a statement. Select Show, and the statement for the period which interests you will open. 

On the lower right of the statement, you can select the format in which you want to save your account statement. 

Possible formats:
Excel (.xls)
Excel (.csv)
FiDAViSTA 1.1
PDF
FiDAViSTA 1.2
XML_ISO (camt.052)

After selecting a format, press Save.

If you want to find specific transactions, eg only incoming payments or by currency, payment status, see How do I find specific payments in the online bank.

If you can not access the Online banking, please take a look in flow Disruptions to access the Online banking.

If you do not have an Online banking, please visit the nearest branch. Commission for service you can see in Schedule of Fees and Charges Price list under category Other services > Commission fee for preparation of the documents or for processing and verification of the received document (e.g. attorneys).