Protection of investor interests

In order to further strengthen the protection of investor interests and make the financial market more stable and transparent, a new regulation entered into force in the European Union on 3 January 2018: the Markets in Financial Instruments Directive 2014/65 / EU (MiFID II) and the Markets in Financial Instruments Regulation no. 600/2014 (MiFIR). It provides stricter requirements for the protection of investor interests. 

All clients of  Citadele have been assigned one of three possible statuses, taking into account their characterization, as well as experience and knowledge in transactions in financial instruments and objective of such transactions: private client, professional client or eligible counterparty. Depending on the client’s status, relevant degree protection applies. Client protection measures include, inter alia, assessment of the suitability of an investment service and compliance thereof with the client’s interests.

In order to avoid possible conflicts of interest, which may arise during the course of provision of investment services, Citadele has developed and introduced the Policy on the prevention conflict of interest while rendering investment services / ancillary services.

Executing transactions in financial instruments on behalf of the client, bank Citadele follows the Order Execution Policy in the Provision of Investment Services. 

Information and documents:
Information on Investment Services (including information on banks as service providers, financial instruments, risks, investor protection and deposit guarantee  system)
Order Execution Policy in the Provision of Investment Services
Summary of the Order Execution Policy for Investment Services
Client status policy for investment services
Policy on the prevention conflict of interest while rendering investment services / ancillary services
Guidelines on the Target Market and Distribution Strategy Assessment for Financial Instruments
On financial instruments, income from which is being received from U.S. source (18.04.2017.)

Annual statement on the five best execution venues and order execution quality:

Annual statement of Joint Stock Company “Citadele banka” for top five execution venues in 2020 (23.04.2021).
Annual statement of Joint Stock Company “Citadele banka” for top five execution venues in 2019 (26.06.2020) (in Latvian)
Annual statement of Joint Stock Company “Citadele banka” for top five execution venues in 2018 (30.04.2019) (in Latvian)
Annual statement of Joint Stock Company “Citadele banka” for top five execution venues in 2017 (27.04.2018) (in Latvian)

Historical information:
Information on amendments to the Order execution policy for investment services (10.03.2021)
Order Execution Policy in the Provision of Investment Services (03.01.2019)
Information on amendments to the Order execution policy for investment services (21.12.2018)
Information on amendments to the Order execution policy for investment services (20.12.2017) 
Communication on Changes to the Information on Investment Services and Non-core Services (13.07.2016) (in Latvian)