The management and employees of JSC Citadele banka and its group companies are required to comply with the norms of professional conduct and ethics defined by Citadele. These include Anti-corruption and Anti-fraud policy, as well as the Code of Ethics. In Citadele we strive to achieve high standards of service, so we would like to ensure that information about violations could also be provided by non-employees.
If you are an employee of Citadele's business partner, a potential or former Citadele employee or shareholder / shareholder’s representative and have any information about possible violations of legal acts or ethical standards in Citadele, please report it to us!
Describe the facts, events and people involved. This report will be sent to the Head of Internal Audit of Citadele. Please include your name and contact details (email address, postal address or phone number) in your report.
We promise you that any information will be reviewed and there will be no repercussions for you. If any action is taken against you or you are concerned it might follow, please get in touch with the Head of the Internal Audit of Citadele immediately, using the "Report a violation" link or via letter.
You can also choose to report anonymously. In such case please be aware that we will not be able to contact you, so please make sure that the report contains sufficient information to allow us to review it.