What to do if MobileSCAN activation licence can’t be scanned?

This problem is only present if MobileSCAN is activated in a branch office or Client Support Centre. This problem has not been observed in online banking.

To solve this problem, turn the licence toward light so that the licence’s color-code is illuminated as much as possible. You can also use a desk lamp or another phone’s flashlight or flash.

Have more questions?

Call 6701 0000 or write to info@citadele.lv