Can MobileSCAN be disconnected?

Yes, MobileSCAN can be disconnected in four ways:

  • In mobile application go to More, then Settings and press Unpair
  • Got to Mobile Services in online banking and disconnect the necessary device
  • Call Client Support Centre (+371) 6701 0000 and ask to block MobileSCAN
  • On the home screen of the mobile application press MobileSCAN and then Disable in the upper corner

Note that to start using MobileSCAN again, MobileSCAN must be reactivated. This can be done in your online banking, mobile application or by visiting Citadele branch office with a valid personal identification document, your mobile device and, if possible, previously received MobileSCAN licence.

Have more questions?

Call 6701 0000 or write to info@citadele.lv