What should I do if an insurable incident has occurred?

  • Contact BTA’s customer service line by calling 26 12 12 12, where insurance employees will register your claim and inform you of the next steps;
  • The insurer will process your claim as quickly as possible and notify you of their decision; 
  • In accordance with the insurer’s decision, you will receive compensation within one business day if your compensation comes to €1,500 or less;
  • Remember that you must inform the relevant authorities of the incident so that they can investigate, for example, the State Police, Traffic Police, your building manager etc.

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