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What do I do if an insurable CASCO incident occurs?

1. If a road accident occurs, contact the State Police or fill in a Concerted Statement. Bear in mind that you can only fill in a concerted statement if just two vehicles are involved in the incident, and if both drivers agree on the circumstances of the incident. Furthermore, there must be no injured persons, no damage to third party property, and no damage to the vehicles which renders them legally or physically unable to be driven. In any other situation, the drivers must notify the Road Police.

2. If an incident has occurred and you need roadside assistance, call your insurer or submit a claim through the insurer’s website:

Insurance company	Submit a claim by phone	Submit a claim online
AAS BALTA	+371 67533375	www.balta.lv
AAS Baltijas Apdrošināšanas Nams	+371 67080440	www.ban.lv
AAS BTA Baltic Insurance Company	+371 26121212	www.bta.lv
Compensa Vienna Insurance Group ADB Latvijas filiāle	+371 67558888	www.compensa.lv
ERGO Insurance SE Latvijas filiāle	1887, when calling from abroad +371 67081887	www.ergo.lv
ADB Gjensidige Latvijas filiāle	+371 67112222	www.gjensidige.lv
If P&C Insurance AS	+371 67338333	www.if.lv

3. If you need help from us, please:

apply for a consultation by filling form in homepage or
call a broker at +371 67 442 995 or
email our brokers: citadele.brokeri@citadele.lv

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