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How can we help with mobile app?

What type of smartphone/phone do you have?

Quick balance

How do I activate my Quick balance?
Activate the Quick balance function in the app under Settings > Quick Functions, and select the accounts you would like to see without logging in. Don’t forget to press Save. Afterwards, the Quick Balance section should say Activated.

How do I deactivate my Quick balance?
If you wish to deactivate the Quick balance function, this can be done in the app under Settings > Quick Balance.
Ensure that none of your accounts are selected, then press Save. Afterwards, the Quick Balance section should say Deactivated.

How do I use the Quick balance with the Citadele app?
Open the app, and search for the Quick Balance button on the start page. When you select this, you should see the account balance for the accounts the Quick balance is activated for. 

What alternatives are there to the Quick balance? 
You can also activate Quick login, through which you skip the home screen entirely and can see your account as soon as you open the app. 

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