MobileSCAN activation

Don’t come to the branch office – do it whenever and wherever it’s convenient for you.

MobileSCAN activation ways

  • First time activation in online banking

    If you have never had MobileSCAN, receive a MobileSCAN licence in your online banking

    Visit below

  • Reactivating in the mobile application

    If the mobile device has been changed or Citadele application has been deleted, reactivate MobileSCAN in the mobile application

    Visit below

  • Reactivating in online banking

    If the mobile device has been changed or Citadele application has been deleted, reactivate MobileSCAN in online banking

    Visit below

Receiving MobileSCAN licence

If you have never had MobileSCAN

  1. Enter Citadele online banking
    MobileSCAN_Citadele_1
  2. Open Mobile Services on the left side. Please note, that this section will be available if you (as a private person) are bank account owner.
    MobileSCAN_Citadele_2
  3. Familiarise with the information and press Connect MobileSCAN.
    MobileSCAN_Citadele_3
  4. Open the mobile application on the device, where you want to activate MobileSCAN.
    MobileSCAN_Citadele_4
  5. Press MobileSCAN in the mobile application and you will be brought to the screen, where you can start connecting MobileSCAN.
    MobileSCAN_Citadele_5
  6. Press Code Scanning in online banking.
    MobileSCAN_Citadele_6
  7. In bank application press “Connect”, camera will be opened, with it help scan the color-code in online banking.
  8. Create a five-digit PIN code, which you will use in the future to connect to online banking, and enter it on the mobile device
    MobileSCAN_Citadele_7
    Repeat it.
  9. The activation code will be shown on the screen of the mobile device.
    MobileSCAN_Citadele_8
  10. Enter this code in the field MobileSCAN Activation Code in online banking.
    MobileSCAN_Citadele_9
  11. An SMS message will be sent to your mobile device (if you are using a code card or Digipass GO3) containing a digital code.
    MobileSCAN_Citadele_10
    MobileSCAN_Citadele_11
  12. Enter the required code from the code card or Digipass GO3 in the Internet bank and the code received in the SMS message.
    MobileSCAN_Citadele_12
  13. If you use Digipass 320 for authorization, you will only need to enter the code from Digipass 320.
    MobileSCAN_Citadele_13
  14. Press Finish and MobileSCAN will be activated!

If you already have a MobileSCAN licence, reactivate it in the mobile application or online banking.

MobileSCAN limits can be increased only in branch offices, except if the device is unsafe.

Important! Limits for single payment in mobile application is 10 000 Euros, no matter how high the MobileSCAN limits are.

Frequently asked questions
Payment limits

 

Reactivating MobileSCAN in the mobile application

If you have already had MobileSCAN

In case of purchase of new device instead of old one, which was authorized to use with big limits, you’ll need to activate new device in your online bank via previous registered appliance. In this case, all available limits will be transmitted to current device automatically.

  1. Open Citadele mobile application and press Log in.
    MobileSCAN_Citadele_app_1
    If the application was transferred from an old device or restored from backup, you must uninstall it and reinstall the program from the AppStore / Google Play.
  2. Enter your connection username and password and press Continue.
    MobileSCAN_Citadele_app_2
  3. After connecting, you will be taken to the MobileSCAN activation window. Click Continue.
    MobileSCAN_Citadele_app_3
  4. Verify that the specified phone number is correct and click the "Receive SMS Message" button. If the phone number does not match, contact the bank and update your contact information.
    MobileSCAN_Citadele_app_4
  5. Your mobile device will receive an SMS with a number code. If the SMS has not been received within a few seconds, press Resend SMS (this button becomes active 30 seconds after the first sending attempt).
  6. Enter the code from the SMS in the mobile application.
    MobileSCAN_Citadele_app_5
  7. Create a five-digit PIN code, which you will use in the future to connect to online banking, and enter it in the mobile device.
    MobileSCAN_Citadele_app_6
  8. Repeat the PIN code and your MobileSCAN will be activated.
    MobileSCAN_Citadele_app_7
  9. If your mobile device is equipped with Touch ID or Face ID functionality and you want to connect it to online banking, press Connect Now and follow and follow the steps indicated in the application.
    MobileSCAN_Citadele_app_8
  10. All done!
    MobileSCAN_Citadele_app_9

By activating MobileSCAN in the mobile application, transaction limits are 3000 Euros for single payment and 3000 Euros per day.

MobileSCAN limits can be increased only in branch offices, except if the device is unsafe.

Important! Limits for single payment in mobile application is 10 000 Euros, no matter how high the MobileSCAN limits are.

Frequently asked questions
Payment limits

Reactivating MobileSCAN in online banking

If you have already had MobileSCAN

In case of purchase of new device instead of old one, which was authorized to use with big limits, you’ll need to activate new device in your online bank via previous registered appliance. In this case, all available limits will be transmitted to current device automatically.

  1. Access Citadele Online Banking
    MobileSCAN_Citadele_ibank_1
  2. Open Mobile Services on the left.
    MobileSCAN_Citadele_ibank_2
  3. Press Add New Device and familiarise with the guidelines.
    MobileSCAN_Citadele_ibank_3
  4. Open the Citadele mobile application on the mobile device where you would like to activate MobileSCAN.
    MobileSCAN_Citadele_ibank_4
  5. Press the button “MobileSCAN” to access the start activation screen.
    MobileSCAN_Citadele_ibank_5
  6. Press Code Scanning in online banking
    MobileSCAN_Citadele_ibank_6
  7. In bank application press “Connect”, camera will be opened, with it help scan the color-code in online banking.
  8. Devise a 5-digit PIN code to be further used for connection to Online Banking and enter it into your mobile device.
    MobileSCAN_Citadele_ibank_7
    Repeat it.
  9. The activation code will be shown on the screen of the mobile device.
    MobileSCAN_Citadele_ibank_8
  10. Enter this code in the field MobileSCAN Activation Code in online banking.
    MobileSCAN_Citadele_ibank_9
  11. An SMS message will be sent to your mobile device (if you are using a code card or Digipass GO3) containing a digital code.
    MobileSCAN_Citadele_ibank_10
    MobileSCAN_Citadele_ibank_11
  12. Enter the required code from the code card or Digipass GO3 in the Internet bank and the code received in the SMS message.
    MobileSCAN_Citadele_ibank_12
  13. If you use Digipass 320 for authorization, you will only need to enter the code from Digipass 320.
    MobileSCAN_Citadele_ibank_13
  14. If you use MobileSCAN on the previous device for authorization, sign the document using it.
  15. Press Finish and MobileSCAN will be activated!

MobileSCAN limits can be increased only in branch offices, except if the device is unsafe.

Important! Limits for single payment in mobile application is 10 000 Euros, no matter how high the MobilSCAN limits are.

Frequently asked questions
Payment limits