Use of cookies

www.citadele.lv and other websites maintained by AS "Citadele banka" use cookies located in the browser (e.g., Internet Explorer, Firefox etc.) of your device (computer, mobile phone, tablet). They are used to ensure operation of the homepage, to provide online services and to help collect data on homepage usage. By agreeing to the storage and use of cookies, information during the homepage visit is given, and you are provided with the most suitable content.

To use the websites maintained by AS "Citadele banka" fully and conveniently, we recommend to store cookies. However, if you wish to disable cookies, choose the option to disable cookie storage in your browser (instructions can be found here: Google Chrome, Mozilla Firefox).

AS "Citadele banka" reserves the right to change the terms of use of cookies at any time. Visitors of the website are obligated to independently review the content of this site to get acquainted with the changes in cookie use.

Use of cookies and similar technologies on the AS "Citadele banka" homepage

Strictly necessary cookies

_citadele_session (removed when the homepage is closed). Maintains browser session data to ensure basic functionality of the site within one visit. The cookie is removed after the end of a browser session. default_locale (permanent). Maintains site language selected by the user.

closed_announcements, permanently_closed_announcements (permanent). Provides a list of notifications, which the user has closed so that they are not shown repeatedly.

hide_browser_notice (permanent). Maintains the indication that the user has closed a warning on an old browser version.

analytics_tracker, smartsupp_tracker. Maintains the indication that the user has allowed the use of respective cookies.

Optional cookies

To develop, optimise and improve the homepage, we obtain information on activities performed by site visitors, e.g. which sections of the homepage are visited, for how long they are viewed, how many application forms are filled in. Google Analytics does not obtain personal data from application forms or by other means.

Additionally we create audiences to engage with you through Google's Audience marketing integrations, like Remarketing Lists for Search Ads and Remarketing on the Google Display Network.

Google Analytics cookies

The User-ID feature enables one to collect more accurate data by linking user sessions if several devices are used. This feature analyses marketing activities by linking homepage visit data with the purchased banking products.

About User-ID feature

Enables you to receive special offers related to our services on other websites, including the Google search engine.

By enabling this cookie, you will receive offers for no longer than 60 days.

Description of the AdWords remarketing cookie, your targeting (advertising) settings.

Enables you to contact Sky Branch ("Citadele" remote customer service) employees to provide assistance to you via web-chat.

SmartsUpp Privacy policy

To continuously develop and improve this homepage, we obtain information on your activities in an aggregated form. Hotjar Heatmap does not obtain personal data from application forms or by other means.

HotJar cookies description.

To obtain statistical information on homepage visits and assess your behaviour when you receive advertisements, we use Adform. This cookie does not obtain personal data from application forms or by other means.

Cookie description and option to disable AdForm cookies

This is an analytical tool, which is used on our homepage to evaluate the efficiency of advertisements and provide you with more accurate special offers on Facebook.

Cookie description

Task Analytics ir trešās personas aptaujas rīks ar kura palīdzību mēs ievācam lietotāju viedokli par mūsu mājaslapu. Šādā veidā mēs spējam izvērtēt un uzlabot lietotāja pieredzi.

We use Google Tag Manager to provide the cookies you have selected.

How to clear cookies on Google Chrome, Mozilla Firefox.