Decision tree

How can we help with authorization device MobilleSCAN?

How do you reactivate MobileSCAN in the app if I have previously already used MobileSCAN?

If you previously used a device with full MobileSCAN limits, then, when you purchase a new device, you must activate activate MobileSCAN on it using the online bank by using your previous device with full MobileSCAN limits. In this case, your new device will automatically maintain your full MobileSCAN limits.

If your app was transferred from your old device or reinstated from backup, you will have to delete it and reinstall from AppStore/Google Play.

1. Open the Citadele app and select Log in.

2. Enter your Online banking username and password, and press Continue.

If you can't remember your username, take a look here.
If you do not remember your Online banking password and you have another authorization device (code card or code calculator), take a look here.

3. After logging in, you will be taken to the MobileSCAN activation screen.

4. Check that the phone number is correct and select “Receive SMS”. If the number is incorrect, please contact the bank to change your contact details.





5. You will receive an SMS with a number code. If it does not arrive, press Resend SMS (the button will become active 30 seconds after the first SMS attempt).

6. Enter the code you receive by SMS into the app.

If you do not receive an SMS with a code, see information here.

7. Create a five-digit PIN code which you will use to access the online bank or app, and enter it into the app.

8. Re-enter your PIN, and your MobileSCAN has been activated.

9. If your mobile device is fitted with TouchID or FaceID, and you wish to activate this within the Citadele app, click Activate Now and follow the instructions.

10. Your MobileSCAN has been activated!






By activating MobileSCAN in the mobile application, transaction limits are 3000 EUR for single payment and 3000 EUR per day.You may also find the following information useful - How can I increase my MobileSCAN limits without visiting a branch in person?

MobileSCAN limits can be increased only in branch offices, except if the device is unsafe.

More about MobileSCAN
Transaction limits

Are you satisfied with the answer?