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How can we help with payment cards?

How did you received new card?

Select the type of card you ordered

You have received a replacement card

You have received a replacement card, as your previous card was: 

  • stolen; 
  • lost; 
  • left in an ATM; 
  • damaged; 
  • card holder’s name and/or surname was changed; 
  • PIN code forgotten; 
  • suspected fraud; 
  • never received (in branch/ by post) 

At the branch, we have issued you your new card and PIN code. 

In order to use this card for payments, you must activate your new card if this was not done at the branch. You can activate it in the online bank or mobile app. Read more on how to activate your card at Card Activation.
Remember that you can create a new PIN code in the Citadele app.

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