Online banking

What do I do if the payment status is In Process?

To check the status of your payment in the online bank, go to Document History. 

When you open Document History, you will see a list of the last documents submitted to the bank, including payments. To find out your payment status, click on the relevant payment, and the payment details will open on the right-hand side. The payment details include payment status and the time it was given. If a payment has been given the letter P, it means that it has been submitted to the bank and is being processed. 

If you are making an international payment, check whether the bank has requested additional information necessary to complete the payment successfully. You can check this under Correspondence with Bank. 

Bear in mind that payment completion time depends on the type of transfer. If a payment is made as an instant payment, it will be completed within seconds. If a payment is made as a SEPA payment, its completion time could be between 3 hours and 3 days, depending when the payment was initiated. 

International payments may take up to two days. 

If you see that a payment has taken longer than the above times to complete, please contact the recipient bank and ask them to check the payment. 

Are you satisfied with the answer?