Information for citizens of Ukraine

Opening of account to Ukrainian citizens and payments to Ukrainian accounts – free of charge

In solidarity with Ukraine and the Ukrainian people, we have made it easier for Ukrainian citizens to open an account and obtain a payment card at Citadele. Ukrainian citizens are welcome to Citadele branches in Latvia, Lithuania or Estonia to apply for the opening of a bank account for free.

Each new customer will receive Mastercard Debit card that allows contactless purchases and cash withdrawal without commission up to EUR 750 per month – unlimited number of times in Citadele ATMs, once per month in other ATMs anywhere in the world.

To open the account, please visit the branch personally and present a personal identification document - passport or ID card - issued in Ukraine. You must apply for a visit to the branch by calling +371 67010000.

We will mobilize additional resources to process account opening applications if needed.

Making payments to Ukrainian accounts is free of commission for all of our clients. While commissions are removed for transfers in any currency, we kindly ask you to make them in euro, if possible, because these payments are the quickest to process. Please also note that adjustment of bank systems requires time, so the commission will be withheld at the time of payment, but we will return it to the account as quick as possible

Frequently asked questions