Priority Pass

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What should I do if I believe I was charged incorrectly?

Before entering the lounge, please make sure that the lounge staff has registered the correct number of visitors, including any guests accompanying you.

If you notice any discrepancy before completing the visit, we recommend resolving it directly with the lounge staff on site. If you believe that an incorrect charge was applied after the visit has already been processed, please contact Citadele.

We will review the case and, if necessary, coordinate the investigation with Priority Pass and the lounge operator.

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