C airBaltic

Why do I have a negative points balance?

A negative points balance can occur if points were previously awarded for a purchase that was later refunded, cancelled, or reversed. In this case, the corresponding number of points is deducted.

If the deducted amount is higher than the points you currently have, your balance may become negative. In such situations, any new points you earn will first be used to offset this negative balance.

Are you satisfied with the answer?