Decision tree

When you log in to the online bank, you will be directed to a page called Basic Information, where you will see all your accounts. To see incoming payments, click on the account you are interested in, and the transactions for this account will open.

Here, you can check whether the payment you are interested in has been received. If you are interested in a specific, previously-received payment, you can find it using the transaction search. To find out look in How do I find specific payments in the online bank?

Bear in mind that payment completion time depends on the type of transfer. If a payment is made as an instant payment, it will be completed within seconds. If a payment is made as a SEPA* payment, its completion time could be from 3 hours to 3 banking days, depending when the payment was initiated. 

International payments may take up to two banking days. 

If you see that a payment has taken longer than the above times to complete, please ask payment sender to contact the his bank and check the payment.

* A SEPA payment is a payment in EUR to a bank within the European Economic Area (see list of countries), and is sent to an IBAN. IBAN is an internationally recognised account number system which precisely identifies the recipient’s account. The length of an IBAN account number is different in every country. Latvian IBAN numbers are 21 characters long and begin with LV.