Decision tree

When you purchase a new smart device, you need to download the Citadele mobile app to your new phone from the AppStore or Google Play.  If the app is “transferred” from your previous phone (many phone manufacturers offer this option) or reloaded from your previous phone using a back-up function, many of the standard app functions won’t work completely (TouchID/FaceID, notifications, loans, etc.). Therefore, even if the app has been transferred, you should delete and reinstall it from the AppStore or Google Play. 

Citadele app is supported on Apple iOS from version 17.0, Android from version 10.0. If you have a smartphone which does not support Google Play (such as Huawei P40), you will be unable to use the Citadele app and its benefits.

When you re-install the app, you must log in using your online banking username and personal code / phone number, before reactivating MobileSCAN, the use of biometrics, notifications and other functions—these will only work for the app in which they have been activated. See more about mobile app features here.