Decision tree

How can we help with operations in ATM?

What to do if an ATM withholds a banknote?

If money that was deposited into an ATM has been withheld on suspicion of falsification, it will display information on how many banknotes have been withheld. The remaining money will be paid into your account. 
In this situation, you can submit an application to the bank. However, bear in mind that processing this application may take up to 2 months. 

To fill in an application, go to the online bank under Correspondence with Bank and select Claim for an Unsuccessful ATM Transaction.
Ensure that you fill in all the fields marked with a star.  

After entering the information, sign the application and submit it. Click Next and confirm the payment with your authorisation device. 
You can always check the application status under Document History. 

Are you satisfied with the answer?