Decision tree

How can we help with mobile app?

Is this the first time you want to connect to Mobile App?

What authorization device are you using to access Mobile App?

Do you know your authorization PIN for MobileSCAN (5 digits)?

What issue you have?

Login name blocked

Please note that if you enter the wrong password 5 times, your login name will be blocked for 5 minutes. And then you can try 5 more times. But it is better to immediately use the option to change the password remotely - press the "I forgot my password" button on the first Internet banking screen and follow the steps.

Are you satisfied with the answer?