Citadele Mobile Application

How to activate Face ID and Touch ID on the Citadele app?

Log on to the Citadele app using MobileSCAN. Go to More > Settings. Look for Face ID or Touch ID and click on it to activate.

What does deactivated Face ID/Touch ID look like?

What does activated Face ID/Touch ID look like?

If you do not see Face ID/Touch ID in the Citadele app (More > Settings), there may be several reasons for this:

  • You are logged in as a legal person

The Citadele app does not currently support Face ID/Touch ID for legal persons. 

  • Face ID/Touch ID has been blocked

This can be easily checked by locking your phone, and next time you unlock it, your iPhone requests a code to unblock Face ID/Touch ID. After entering this code, when you lock and again try to unlock your phone, you should be able to use Face ID/Touch ID.

  • Face ID/Touch ID has not been activated for the whole device

To activate Face ID/Touch ID in your phone settings, go to Settings > Face ID & Passcode. Here, you will be able to set up/change your device’s code, and set up and block Face ID/Touch ID.

  • Your device has been jailbroken

Unfortunately, we cannot help you with this. For safety reasons, we block the use of various functions on compromised devices. 
 

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