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How can we help with mobile app?

Is this the first time you want to connect to Mobile App?

What authorization device are you using to access Mobile App?

Do you know your authorization PIN for MobileSCAN (5 digits)?

Error "Something went wrong"

If you get error "Something went wrong" when entering your MobileSCAN code, you will need to delete and reinstall the application from the AppStore and reactivate MobileSCAN. See here, How do you reactivate MobileSCAN in the app if I have previously already used MobileSCAN?

Note that the transaction limits for MobileSCAN activated in this way will be 3000 EUR. You may also find the following information useful - How can I increase my MobileSCAN limits without visiting a branch in person?

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