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How can we help you with Online Banking?

To find out the best authorisation method for you, please tell us how you became a Citadele customer.

What authorisation tool do you use?

How do I log into the online bank using the GO3 code calculator?

When you open the online bank, select Code Card/Code Calculator.

To log into the online bank, you must enter your online banking username and password into the login fields. Then select Continue, and you will be forwarded to the second step.

For the next step, you will be asked to enter a code from your code calculator. Switch on your code calculator and enter the PIN code. A code will be displayed on the code calculator. Enter this into the online bank.
If you are unable to log into the online bank, for example, if you have an incorrect username or password, we suggest following the advice on Disruptions to access the Online banking.

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