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How can we help with payment cards?

In which channel do you want to activate card?

How do I activate my card in the Citadele app?

To activate your card in the Citadele mobile app:

1. Go to “Cards” and select your new card;

2. Enter the last 5 digits of the card number;

3. Confirm the activation using one of your authorisation devices: MobileSCAN PIN code, fingerprint, face recognition, or a code from your code card or code calculator. That’s all—you can start using your card.

Activate within 90 days of receiving the card, otherwise the card will be closed. Even if you use Apple pay or Google pay, the plastic card must be activated within 90 days.

Don't have the Citadel app yet? Take a look here.
If there is a problem accessing the app, see here.

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