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How can we help with mobile app?

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Is this the first time you want to connect to Mobile App?

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What authorization device are you using to access Mobile App?

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Do you know your authorization PIN for MobileSCAN (5 digits)?

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What issue you have?

User not identified

Check the username and password you entered. Use the eye symbol to check that the password you entered is correct. Check you didn’t include any hidden, invisible characters. Hidden symbols often appear if a password is copied and pasted rather than written. Check that there are no spaces before or after the username.

You can find out the Login name of the Online Bank in the signed application "Confirmation of receipt of services".

If the password is incorrect, use the option to change the password remotely - press the Forgot password button in the first view of the Online bank and follow the instructions.

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