Carefully check information

Always check what web address is shown in the internet browser address bar: does it match the service provider you were trying to access? If you use an online search engine (such as Google or Bing), don’t open the first result, marked as an ad, without checking its address.

Before you enter sensitive information (username, password, authorisation codes, payment card details) into a website, check again whether the website is real. Check whether the contact information in the message is real, and use the publicly-available phone numbers named in official sources to contact the bank. Don’t rely on the caller’s phone number, and do not return the call to their number.