Customer services for business during state of emergency

Due to the state of emergency which has been declared within Latvia, we are implementing changes to customer service for the benefit of our clients’ health and to help stem the spread of COVID-19. From 20.03.2020, our branches only serve clients by appointment. We remind clients that most of our products and services, as well as client support, are available remotely, so we encourage people to carefully consider whether they need to visit a branch.

Frequently asked questions

 

Pay bills remotely

Pay bills quickly, conveniently and simply through the online bank, where instant payments are available 24 hours a day for situations in which a transfer can’t wait.

Client support 24/7

We are also available to our clients during the state of emergency 24 hours a day through multiple channels: the online bank chat, WhatsApp chat (phone number +371 28660011), social media, by calling 6701 0000, or by writing to info@citadele.lv. Write or call, and we will help you solve any issue remotely. Please be understanding if the call queue has a longer wait than usual.

Online bank

You can use the online bank to quickly, conveniently and securely:

  • Make payments
  • Apply for or change your payment plan (new clients must do this in person at the same time as opening their account)
  • Set up Mobilescan

Other services

  • If retailers need to pay cash into an ATM, we offer a cash deposit card as well as encashment services in collaboration with our partner EuroCash
  • Retailers can sign their POS agreement electronically, while set-up is provided through our partners