Customer services for business during state of emergency

Due to the state of emergency which has been declared within Latvia, we are implementing changes to customer service for the benefit of our clients’ health and to help stem the spread of COVID-19. From 20.03.2020, our branches only serve clients by appointment. We remind clients that most of our products and services, as well as client support, are available remotely, so we encourage people to carefully consider whether they need to visit a branch.

Frequently asked questions

 

Loan break

In response to growing concerns over the impact of COVID-19 on the economic situation for businesses, we offer you the chance to put off base repayments for your Microloan with repayment timetable or Dent agreement for up to 3 months. Each case will be assessed individually.

Find out more about loan breaks

Pay bills remotely

Pay bills quickly, conveniently and simply through the online bank, where instant payments are available 24 hours a day for situations in which a transfer can’t wait.

Client support 24/7

We are also available to our clients during the state of emergency 24 hours a day through multiple channels: the online bank chat, WhatsApp chat (phone number +371 28660011), social media, by calling 6701 0000, or by writing to info@citadele.lv. Write or call, and we will help you solve any issue remotely. Please be understanding if the call queue has a longer wait than usual.

Online bank

You can use the online bank to quickly, conveniently and securely:

  • Make payments
  • Apply for or change your payment plan (new clients must do this in person at the same time as opening their account)
  • Set up Mobilescan

Other services

  • If retailers need to pay cash into an ATM, we offer a cash deposit card as well as encashment services in collaboration with our partner EuroCash
  • Retailers can sign their POS agreement electronically, while set-up is provided through our partners

Video consultation

We are offering the chance to apply for a video consultation with a bank specialist. During the discussion, you can learn about opening a new account, the use of remote services, payments and service tariffs, card acceptance solutions and other opportunities. Visit the bank while staying at home!

You can apply for a video consultation by calling 67010000. Video consultations are available on weekdays from 9.00-17.00 using MS Teams.

More on joining a video consultation