Protection of investor interests

In order to further strengthen the protection of investor interests and make the financial market more stable and transparent, a new regulation entered into force in the European Union on 3 January 2018: the Markets in Financial Instruments Directive 2014/65 / EU (MiFID II) and the Markets in Financial Instruments Regulation no. 600/2014 (MiFIR). It provides stricter requirements for the protection of investor interests.

All clients of  Citadele have been assigned one of three possible statuses, taking into account their characterization, as well as experience and knowledge in transactions in financial instruments and objective of such transactions: private client, professional client or eligible counterparty. Depending on the client’s status, relevant degree protection applies. Client protection measures include, inter alia, assessment of the suitability of an investment service and compliance thereof with the client’s interests.

In order to avoid possible conflicts of interest, which may arise during the course of provision of investment services, Citadele has developed and introduced the Policy on the prevention conflict of interest while rendering investment services / ancillary services.

Executing transactions in financial instruments on behalf of the client, bank Citadele follows the Order Execution Policy in the Provision of Investment Services.

Information and documents

Information on Investment Services (including information on the bank as the service provider, financial instruments, risks, client status, investor protection and deposit guarantee system)
Order Execution Policy in the Provision of Investment Services
Summary of the Order Execution Policy for Investment Services
Conflict of Interest Prevention Policy in Investment Area
Guidelines on the Target Market and Distribution Strategy Assessment for Financial Instruments
On financial instruments, income from which is being received from U.S. source (18.04.2017.)
Information on costs and charges for investment services and ancillary investment services

Annual statement on the five best execution venues and order execution quality

Annual statement of AS “Citadele banka” for top five execution venues in 2023 (29.04.2024).
Summary of the analysis about the quality of execution venues of AS “Citadele banka” in 2023.
Annual statement of AS “Citadele banka” for top five execution venues in 2022 (24.04.2023).
Summary of the analysis about the quality of execution venues of AS “Citadele banka” in 2022.
Annual statement of AS “Citadele banka” for top five execution venues in 2021 (29.04.2022).
Summary of the analysis about the quality of execution venues of AS “Citadele banka” in 2021
Annual statement of Joint Stock Company “Citadele banka” for top five execution venues in 2020 (23.04.2021).
Annual statement of Joint Stock Company “Citadele banka” for top five execution venues in 2019 (26.06.2020) (in Latvian)
Annual statement of Joint Stock Company “Citadele banka” for top five execution venues in 2018 (30.04.2019) (in Latvian)
Annual statement of Joint Stock Company “Citadele banka” for top five execution venues in 2017 (27.04.2018) (in Latvian)

Historical information

Conflict of Interest Prevention Policy in Investment Area (14.12.2022).
Order Execution Policy in the Provision of Investment Services (19.08.2022)
Information on costs and charges associated with investments in exchange - traded investment products, 12.05.2021.
Client status policy for investment services (19.05.2022)
Client status policy for investment services (10.03.2021)
Information on amendments to the Order execution policy for investment services (10.03.2021)
Order Execution Policy in the Provision of Investment Services (10.03.2021)
Order Execution Policy in the Provision of Investment Services (03.01.2019)
Information on amendments to the Order execution policy for investment services (21.12.2018)
Information on amendments to the Order execution policy for investment services (20.12.2017) 
Communication on Changes to the Information on Investment Services and Non-core Services (13.07.2016) (in Latvian)