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How can we help with authorization device MobilleSCAN?

The limit for one payment (transaction) has been exceeded

If, when making transfers using the online bank, you see a warning that your limit for one transaction has been exceeded, first check what payment limits your authorisation devices have.

To check the payment limits on your authorisation devices (code cards, code calculator or MobileSCAN), log in to the online bank. 

After logging in, select Transaction Limits on the left hand side of the start page.
In this section, you will see all your online banking authorisation devices and their limits, both for a single payment and the total daily limit.

If you use MobileSCAN, you can also view its payment limits in the Citadele app. Instruction for Android phones here, but iOS here.

If the amount you wish to transfer is larger than the limit set for your authorisation device (code card, code calculator or MobileSCAN), there are several possible solutions: 

  1. Each device has its own limit—you can split the payment into parts. 
    For example, you have to transfer €4,000, and you have a code card with a €3,000 limit as well as MobileSCAN with a €3,000 limit. Log in using your code card to transfer €2,000, log off, then log in using MobileSCAN and transfer another €2,000. With two payments on two devices, you will be able to transfer the necessary sum. 
  2. Split your payment over several days. 
    For example, you have to transfer €4,000 and you only have MobileSCAN with a limit of €3,000. Transfer €2,000 today, and the remaining €2,000 tomorrow.

If, however, you cannot split the payment, look into the option of remotely increasing your transfer limits for your MobileSCAN authorisation device. More about MobileSCAN activation and limit increase.

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