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How can we help with mobile app?

Registration on the Instant Link registry, or how to receive payments made to my phone number?

How do I register?

Log in to the Citadele app and select More > Settings > Instant Link
Next, complete the four-step registration process. 

1. Request an SMS code. 
2. Enter the code you receive via SMS. 
3. Select the account to which you would like to receive these payments.
4. Read the Instant Link registry terms and conditions, and confirm registration.

From this moment on, someone can send you money even if they only know your phone number!

This feature is not available if you are viewing the account of a legal entity, child, or other person account in the app.

How do I change the account to which my phone number is linked?

To change the account linked to payments to a phone number, visit More > Instant Link. 

There, you will see the account you have linked. When you click on this, you will be able to select any of your other accounts. Afterwards, do not forget to press Save in the upper right corner. 
 

If you have changed your phone number, don't forget to change it at the bank's contacts, take a look, How do I change my phone number (for contact and receiving SMS codes)?

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