Scam phone calls (vishing)

Our customers receive calls mostly in Russian claiming to be from the police, bank or some state institution (for example, The Financial Intelligence Unit of Latvia, the Bank of Latvia). The caller informins them of a suspicious transaction in their account, a loan taken out in their name, or about suspicious transactions with cryptocurrencies. Sometimes another person will join the call, or the customer will receive a second call, claiming to be a bank employee and confirming what the fake police employee is saying. They will then ask the customer to complete actions using Smart ID, MobileSCAN, or to give online banking login or card details.

Sometimes scammers ask to install software (such as Anydesk) to supposedly do an investigation. With the help of this software, fraudsters remotely connect to the customer's computer, ask to show the online bank or show websites where the customer allegedly performed some actions.

When receiving such calls, immediately stop the conversation and contact your bank!