Become a customer

Applying through the mobile app

To begin the application, select “Become a Client” and read the basic information.

Ensure that you have entered the correct phone number and email address, because later in the application process you will receive important information via SMS and email, and this is how we will also contact you if necessary.

In the address field, write the address to which you would like your card sent. Bear in mind, if you live outside of a city, you should select Region, where you will be able to enter your region and parish.

In step 4, you will be able to select which card is most suitable. Swipe to view all descriptions. 

When you have selected a card, confirm your phone number and create a PIN code.

Bear in mind that you will need this PIN after you have become a client to log in and confirm payments.

Answer the next few questions about yourself.

Enter your average monthly incoming payments. Bear in mind that when you become a Citadele client via the mobile app, your account will initially have an upper monthly income cap of €3,000. This can be changed by visiting a branch.

In the next step, read and confirm all the necessary terms and conditions.

Select which form of ID issued by the Republic of Latvia you will be using.

Remember that you can only use a citizen’s or non-citizen’s eID card or passport.

To ensure that the photo is successful, check that the ID is not damaged and has not expired, and ensure that the front and back cameras of your device are clean.
You should also ensure that the lighting wherever you are taking the photo is good enough, and that no one can disturb you.

When taking your photos, bear in mind the following crucial aspects:

  • Use the original of your ID card or passport;
  • The whole ID card or passport must fit into the photo;
  • You should photograph the full spread of your passport, with the top and bottom page fully visible.

I submitted my application, what now?

Are you satisfied with the answer?