Can customers refuse to provide the information requested by the bank?

If a customer refuses to provide the requested information or documents to the extent required to substantially ensure that Customer Due Diligence can be carried out according to the regulations, the bank will terminate the business relationship (Regulatory Provisions for Credit Institutions and Licensed Payment and Electronic Money Institutions on Enhanced Customer Due Diligence) with this customer and require that the customer fulfils its liabilities before term. In order to successfully continue with the business relationship, it is important to provide the necessary information and documents in a timely manner.

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