Remote account management systems

Citadele Online Banking

Registration, servicing, refusal from service (closure) Free of charge
Transaction limits See Appendix No 2 paragraph 3

Effective from 15.10.2019.


Authorization Devices

Replacement of Code card upon customer’s request Free of charge
Issuing of DIGIPASS GO3 10 EUR
Unlocking of DIGIPASS, DIGIPASS GO3, if it is locked for use in Online banking Free of charge
Replacement of DIGIPASS GO3 due to technical reasons (within 2 years from the moment of connection) Free of charge
Activation of MobileSCAN within one licence or The first / the repeated activation of MobileSCAN within the already issued licence 1,2 Free of charge
Issuing of DIGIPASS 40 EUR
Issuing of DIGIPASS 780 35 EUR
Replacement or unlocking of locked DIGIPASS (if the device locked due to customer’s inattention) 30 EUR

Effective from 15.10.2019.


Citadele SMS bank

Service connection Free of charge
Citadele Bank’s short message sent to customer3 0.09 EUR
Citadele Bank’s short message sent to X Smart and Citadele payment card holders (about incoming sum into account) Free of charge

Effective from 15.05.2019.


1 Several mobile devices can be attached to the same MobileSCAN licence.
2 MobileSCAN can be registered at branches and customer service centres in Latvia as well in Online Banking, if User is Customer in Online Banking Agreement.
3 Commission fee for messages sent by Citadele Bank’s is charged from customer’s account once per month.