Disbursement of State-Guaranteed Compensation to PNB Banka Clients

1. Which Citadele branches are handling payment of compensation?

Riga:

  • "Citadele” branch (Riga, 2A Republikas laukums)
  • KAC "Spice Home" (13 Jaunmoku iela, Riga)
  • KAC "MOLS" (Riga, 46 Krasta iela)
  • KAC “Akropole" (257 Maskavas iela, Riga);

Outside Riga:

  • Liepāja branch (Liepāja, 12 Liela iela)
  • Ventspils branch (Ventspils, 17 Pils iela)
  • Talsi branch (Talsi, 4 Lielā iela)
  • Bauska branch (Bauska, 2 Pionieru iela)
  • Jelgava branch (Jelgava, 23/25 Mātera iela)
  • Jēkabpils branch (Jēkabpils, 140/142-7 Brīvības iela)
  • Daugavpils branch (Daugavpils, 34 Rīgas iela)
  • Rēzekne branch (Rēzekne, 8 Galdnieku iela)
  • Cēsis branch (Cēsis, 13 Raunas iela)
  • Valmiera branch (Valmiera, 6 Diakonāta iela)

Private persons (residents) can open an account at any Citadele branch in Latvia, as well as on the Citadele app and website on the page Become a Client.

2. Who can receive state-guaranteed compensation?

In accordance with the Deposit Guarantee Law, Latvian and international clients of PNB Banka with deposits in PNB Banka, both private and legal persons qualify for state-guaranteed compensation. Depositors’ assets include wage and pension accounts, current accounts, savings accounts, term deposits and others. State-guaranteed compensation applies to these assets.

 

3. At which PNB Banka branches must SSIA support recipients apply?

Please see the PNB Banka website for precise information about your specific branch.

  • 59 Rīgas iela, Daugavpils. M–F: 09.00–18.00, S: closed, S: closed
  • 3 Valkas iela, Daugavpils, M–F: 09.00–18.00, S: closed, S: closed

4. How do I apply?

To simplify the application and disbursement procedure as much as possible, we have developed a system for each client group. The procedure is as follows:

Private persons, recipients of SSIA support (benefits/pension) without a Citadele account:

From 22.08.2019, visit one of the set PNB Banka branches (see point 3) to sign documents, taking along your ID card or passport. A Citadele account will automatically be opened for you into which your compensation will be paid. The online bank will be available to you as soon as you sign. You will receive your payment card by mail within 2 days, which you will be able to use for payments and cash withdrawals. There you will also be able to fill in an application for SSIA to pay your benefits/pension into your Citadele account, or state your desire for this to be paid into another bank’s account.

You will be invited to submit an application for the transfer of money to another bank account or you will be able to sign up for the services of Citadele Bank.

If you choose to receive money in any other bank account, it will be transferred after the documents have been processed. The money transfer will take place in the same way as any standard euro transfer to another bank.

If you choose to receive the money in Citadele's account, you will be able to draw up all the necessary documents for the account, free of charge. If you choose to use an online bank, it will be available within 24 hours. You will receive your billing card by post within 2 working days, and you will be able to use it for payments and cash withdrawals in the future.

You will also be able to complete an application to the VSAA for future benefits/pensions at Citadele Bank or to notify the VSAA of your wish to obtain it in another bank account.

Private persons (residents) who do not receive SSIA support (benefits/pension) with an existing Citadele account:
Fill in an application for the disbursement of your compensation through the online bank or in a Citadele branch. Your compensation will be transferred to your Citadele account or to any account in your name at any credit institution or financial institution.

Private persons (residents) who do not receive SSIA support (benefits/pension) without a Citadele account:
Go to a Citadele branch (see point 4), show your ID card or passport, and receive your compensation via transfer to your account in any credit or financial institution, or open a Citadele account to which we will transfer your compensation.

Private persons (non-residents) with an existing Citadele account:
Fill in an application for the disbursement of your compensation through the online bank or in a Citadele branch. Your compensation will be transferred to your Citadele account or to any account in your name at any credit institution or financial institution. For in-person service, please call Citadele at +371 67010033 or FILL IN ONLINE FORM to arrange a meeting.

Private persons (non-residents) without a Citadele account:
Call Citadele at +371 67010033 or FILL IN ONLINE FORM to arrange a meeting. Visit Citadele’s Head Office at 2A Republikas Laukums, Riga, show your passport or ID card, and receive your compensation via transfer to your account in any credit or financial institution.

Legal persons (resident/non-resident) with an existing Citadele account:
Fill in an application for the disbursement of your compensation through the online bank or in a Citadele branch. Your compensation will be transferred to your Citadele account or to any account in your name at any credit institution or financial institution. For in-person service, please call Citadele at +371 67010033 to arrange a meeting.

Legal persons (resident) without a Citadele account:
Call Citadele at +371 67010000 and arrange a meeting. Go to the arranged Citadele branch, show your identification, and receive your compensation via transfer to your account in any financial institution. You can also consider opening a Citadele account and having your compensation transferred to your Citadele account.

Legal persons (non-resident) without a Citadele account:
Call Citadele at +371 67010033 or FILL IN ONLINE FORM and arrange a meeting. Go to the arranged Citadele branch, show your identification and receive your compensation via transfer to your account in any financial institution.

What documents should be brought to the bank branch (for legal person, non-resident):

  • Passport valid for travel into Latvia, or personal identification issued by the Republic of Latvia Office of Citizenship and Migration Affairs, or personal identification valid for travel into Latvia of the person eligible to represent;
  • Registration certificate, statutes (current edition) and certification of the rights to represent a legal person (for example: director’s appointment decree and/or notarised power of attorney);
  • Document certifying the legal person’s active status;
  • Information regarding notarized power of attorney for legal entities.

Please send your business’ scanned documents before coming to the bank by email to info_int@citadele.lv to assess whether, as a whole, their contents and their legal format is sufficient to receive state-guaranteed compensation. Please pay attention to the fact that this e-mail is not intended for other questions. For all other queries, please contact the 24/7 phone +371 67010033 or use the application form.

Please take into account that Citadele Bank does not have the right to provide any information regarding a depositor’s being or not being on the list of guaranteed compensation recipients, nor the amount of compensation, to any unidentified persons.The reply issued by the bank applies only to the legal evaluation of the documents submitted, indicating any incompleteness to be addressed should whoever wishes to submit these documents as a representative of an PNB Bank depositor desire to apply for receive state-guaranteed compensation.Please bear in mind that any suggestions offered by the bank regarding the quality of the documents submitted does not guarantee that the legal person named in the documents will receive guaranteed compensation as an PNB Bank depositor.

5. During what time period can state-guaranteed compensation be received?

State-guaranteed compensation can be applied for from the day when disbursement begins, therefore, from August 22nd, 2019. You can apply for state-guaranteed compensation at any point for the next five years.

Phone number for reference

+371 67010000

Frequently Asked Questions