What kind of my personal data do you process, for what purposes and in which cases?

We process, for instance, the following sets of your personal data: your identification data, contact information, financial information; information relating to your professional activities; information relating to the use of our services and their relevance to your needs, etc.

We process the sets of your personal data for the specific purposes, for instance:

  • to provide the respective financial services to you, for instance, deposit services (including opening and maintenance of accounts, providing local and international payments, cash and non-cash transactions), issuing and maintenance of payment cards/credit cards; provide the Bank’s remote services, i.e. Online Banking, telephone banking, mobile application services;
  • to contact you and inform about any changes in our services;
  • to process the requests and complaints received from you;
  • to ensure supervision over contract performance;
  • to provide financial service offers to you, including personalised offers and other notifications.

We do this in one of the following cases:

  • to enter into and perform a contract in order to provide the respective service to you or,
  • for us to perform the legal obligation or,
  • based on your consent or,
  • to implement our or a third party legitimate interests.

You may find more detailed information in our Privacy Protection Rules.

Have more questions?

Call 6701 0000 or write to info@citadele.lv