MobileSCAN activation in Online Banking

If you already have a MobileSCAN license and would like to activate MobileSCAN repeatedly on the same or any other device

  1. Access Citadele Online Banking.
  2. Open the “MobileSCAN” section on the left.
  3. Press the button „Add a new device”and follow the instructions displayed on the screen.
  4. Open the Citadele mobile application on the mobile device where you would like to activate MobileSCAN.
  5. Press the button “MobileSCAN” to access the start activation screen.
  6. Scan the colourful code displayed on the Online Banking screen with the selected mobile device.
  7. Devise a 5-digit PIN code to be further used for connection to Online Banking and enter it into your mobile device.
  8. The digital code will be displayed on the screen of the mobile device. Enter the digital code displayed on the screen of the mobile device into the Online Banking field „MobileSCAN activation code”.
  9. MobileSCAN will be activated in your mobile device by pressing the button „Next”!