From 1 April 2017, according to the requirements of EU regulations, a code card will not be considered a secure tool sufficient for authorisation in the Online Banking and the Citadele mobile application.
From 1 April 2017, a supplementary authorisation code must be entered in addition to a code from a code card when making certain payments/transactions in Online Banking or the Citadele mobile application (e.g. making a payment to another bank for an amount exceeding 30 EUR). This code will be sent by SMS to the registered mobile phone number of the Online Banking user.
Please make sure that the correct phone number is registered in the bank to ensure that the bank will be able to send an SMS to you and you will be able to receive it.
If you fail to confirm your mobile phone number or to specify the correct number, use of Online Banking or the Citadele mobile application with a code card (without receipt of SMS) will be limited (you will be able to make payments to other banks for an amount up to 30 EUR, not exceeding 150 EUR per day; you will not be able to sign agreements and orders addressed to the bank; you will not be able to change your contact information). To resume fully-featured use of a code card, you should call at 67010000; if you cannot identify yourself during a phone call, please visit the nearest Citadele branch, taking along a valid identification document (passport or ID card), and inform the bank of your correct mobile phone number.