How do I apply for Citadele Phone POS?

How do I start using Citadele Phone POS?

  • Download the Citadele Phone POS and tapXphone apps to your Android phone or tablet
  • Open the Citadele Phone POS app and select Log In
  • Confirm all access permits for the app, and read and confirm the terms and conditions of the license agreement
  • Enter the username - the e-mail you indicated in the application for Citadele Phone POS. The first time you log in, your password is the same as your username. After first login to the app, you can change your password
  • Enter the confirmation code you receive by email (to the email address you entered when signing the service agreement) from Citadele
  • Enter the activation code you receive by email (to the email address you entered when signing the service agreement) from Citadele
  • You can start accepting payments!

Important to remember!

  • It is possible to add one terminal to one device.
  • If you have several devices, you must first activate the terminal in each device using the main user’s username and password. You can then give the devices to others to use.
  • If the device will be used by a different user, you must first create a profile for them in the Merchant Portal by setting a username and changing their status to Active. The first time the user logs on to the app, the password is the same as the username. The password can then be changed.
  • If a user has forgotten their password, it can be reset in the Retailer Portal. Bear in mind that the user will not receive a new password. Rather, the password will reset to be the same as the username.

If you are unable to download the apps:

Ensure that:

  • your device is using the Android 8.0 or later operating system
  • your device supports NFC
  • your device is able to access Google Play.

When using the app, the following is not permitted:

  • turn off the previously granted permissions to the Application using split screen mode
  • using your photo/video camera ((both front and back)) in visible or hidden mode
  • try to take screenshots or videos of the screen using mobile device remote control applications (such as TeamViewer or AirDroid)
  • allowing other app/system windows to cover the tapXphone window

If you are unable to take a payment:

  1. Ensure that your NFC module is activated and your app has permission to use NFC
  2. Check whether your customer’s card has the contactless payment symbol and/or ask them to check whether their contactless function has been turned off
  3. The payment card may have been removed too quickly. Ask the customer to tap their card and keep it there until the screen shows that the card has been read successfully
  4. The card may not be near enough to the NFC module. Find the location of the NFC module on your device, which is where the antenna signal for card reading is the strongest
  5. The card may use an unsupported payment system. The card terminal accepts MasterCard and Visa cards
  6. Something may be blocking the signal between the device and the payment card. Remove objects that could be affecting payment processing, for example, a protective cover on your device

You can use the Merchant portal to:

  1. Add new portal users and manage existing ones
  2. Manage devices and terminals by adding or disconnecting payment terminals from one mobile device and linking them to a different one
  3. View all transactions made in the app

To register in the portal, you must enter:

  1. your username: the email address you submitted in the application for payment card acceptance using Citadele Phone POS
  2. your password: this will be sent to the email address you submitted in the application for payment card acceptance using Citadele Phone POS

If you have forgotten your Merchant Portal password, select Password Recovery on the homepage of Portal. Your new password will be sent to the email address you submitted in the application for payment card acceptance using Citadele Phone.