Remote account management systems

Citadele Online Banking

Registration, servicing, refusal from service (closure) Free of charge
Transaction limits See Appendix No 2 paragraph 3
Connection of complicated configuration (international customers private persons/legal entities): configuration of multiple users authorisation or connection of user, if the user (-s) is (are) not a customer or if the user is customer’s authorized person (for legal entities) 20 EUR

Effective from 15.10.2019.


Authorization Devices

Issuing of DIGIPASS 50 EUR
Issuing/unlocking/change of DIGIPASS 780 for legal persons 35 EUR
Issuing of DIGIPASS GO340 20 EUR
Unlocking of DIGIPASS, DIGIPASS GO3 device which was locked for use in Citadele Online Banking 10 EUR
Issuing of Code card, replacement of DIGIPASS GO3/Code card due to technical reasons (within 2 years from the moment of connection) 10 EUR
Activation of MobileSCAN within one licence or The first / the repeated activation of MobileSCAN within the already issued licence 41,42,43 Free of charge

Effective from 15.10.2019.


Citadele SMS bank

Service connection Free of charge
Citadele Bank’s short message sent to customer44 0.09 EUR

Effective from 15.05.2019.


Citadele Gateway service

Registration 50 EUR
Subscription fee per month
Informative mode 20 EUR
Transactions mode 40 EUR

Effective from 15.05.2019.


1 Several mobile devices can be attached to the same MobileSCAN licence.
2 MobileSCAN can be registered at branches and customer service centres in Latvia as well in Online Banking, if User is Customer in Online Banking Agreement.
3 Commission fee for messages sent by Citadele Bank’s is charged from customer’s account once per month.